Employee Navigator is an all-in-one cloud-based benefits administration and HR management solution designed to provide benefits and HR management for companies of all sizes. Working with insurance brokers and carriers, Employee Navigator allows the HR department to offer comprehensive benefit packages and simplify benefit administration operations. Other key features include employee on-boarding, PTO and asset tracking, payroll integration, and self-service login.
Benefits administration allows HR team members to easily manage and track benefits for all employees through an online dashboard. The HR team can monitor enrollment status, manage benefit contribution, review important documents, and compare and enroll benefit packages. Employee Navigator is able to manage and offer medical, vision, dental, voluntary life, and retirement benefits for employees. With the self-service portal, employees can view and change all benefit information and assist with HR operations by managing a custom profile and HR tasks.
HR management allows HR team members to centralize all HR operations and documents into one system for a unified HR solution. The HR team can manage employee on-boarding with an embedded task management system and digital file tracking for new-hire compliance. Employee Navigator also allows HR and managers to approve PTO days, configure PTO policy, set company holidays, and review time-off history. For asset management, IT administrators or managers can track and assign employee assets, reducing the risk stolen assets.
For on the go access, Employee Navigator offers a mobile app for employees to access HR and benefit resources.
Mark F. Especialidad: Seguros Número de empleados: 51-200 empleados
Employee Navigator is the Microsoft for employee benefit management. There isn't a setup or situation that this software can't handle. Being one of the largest software solutions of this space, its already connect to tons of insurance companies. It feeds data instantly and stays up to date as data changes. Portals include, other vendors, broker, employer and employees. This makes it easy to keep good communications.
I love how this software is built for any situation. Crossing state lines, different pay rates, different classes, different plans offerings and on and on....
As a brand new user, you will feel overwhelmed creating you new groups. The new user training/tutorials could be a little better. Make the training more predominant to new users. Also, offer 24 hour coaching for those learning the system for the first time.
Jacqueline B. Especialidad: Seguros Número de empleados: 13-50 empleados
It has a great user interface and is easy for HR and employees to use. We received feedback from employees that the online enrollment flow is easy to use during our very first Open Enrollment on EN and that is saying something if the employees find it easy to use! Also the Evidence of Insurability tracking is easy and seamless. We and our client struggle and spend hours tracking and reviewing EOI from other systems while EN's is easy to build on the plan side and easy to understand from the employee and HR views. We also love the carrier integrations. We mostly have ancillary carrier integrations, no medical ones yet. I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use. Finally we love the automatic reminders that can be scheduled for new hires and open enrollment and we love the ability to customize the notifications for different actions in the system both for broker and for client's HR team.
It is a rules-based system so if you have clients who like to make their own rules , well then this will frustrate them. You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix.
You also only have one person from your agency who can contact service on your behalf unless you pay extra for another premier user. Sometimes this can be frustrating to funnel every question and issue through one person.
Kim B. Especialidad: Seguros Número de empleados: 13-50 empleados
One of the best choices we ever made in regards to a vendor. We interviewed and actually spent many months working with other major vendors before making a total change to go with Employee Navigator. Never once have we regretted that change. Overall an exceptional experience for us and for our clients.
This is a very easy to understand platform with many options allowing it to work for a multitude of clients needs. Changes in the industry occur frequently and Employee Navigator (EN) is on top of those changes and the platform is updated almost immediately. EN does not wait to release new versions. Improvements occur continuously. It is evident that EN employs top notch programmers and advisement teams.
Sometimes this product doesn't meet 100% of our clients needs. When I start to think that maybe it should, I remember how cumbersome a product is to meet every single plan exception. It reminds me that ease of use is so much more important to us and our clients.
Usuario verificado Número de empleados: 13-50 empleados
An automated healthcare enrollment portal for our contract employees.
This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.
Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.
Denise P. Especialidad: Servicios de información Número de empleados: 13-50 empleados
Overall, we are in a much better place than 4 years ago before we started using Employee Navigator. We are able to offer our clients a greater opportunity to see and advance their business with the analytics and reporting that EN provides for all of us.
This software has made our work with our clients more productive. We spend more time concentrating on the important things to benefit current and new clients. We spend less time worrying about the process, and just put our information into the program and let the software and the integrated carriers do the rest. Doing reports is a breeze and helps us as a company and therefore, we can support our clients more fully. Storing and finding documents is a pleasure now. P.S. They have the best support and management staff that I have ever encountered. Thanks to all for your hard work and dedication.
They have so many great features that it is hard to keep up sometimes. I wish their support articles were listed so that we could see the dates updated when we doing an article search.