Vagaro


Logotipo de Vagaro

 

2321 reseñas (4.5/5)
 

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.

Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.

Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.

 

Vagaro - Vagaro point of sale integration
 
  • Vagaro - Vagaro point of sale integration
    Vagaro point of sale integration
  • Vagaro - Vagaro listed services screenshot
    Vagaro listed services screenshot
  • Vagaro - Vagaro generating booking slots
    Vagaro generating booking slots
  • Vagaro - Vagaro appointment management
    Vagaro appointment management
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO)

2321 reseñas sobre Vagaro

 

Usuario verificado Especialidad: Medicina alternativa Número de empleados:  Trabajador autónomo Número de empleados:  Trabajador autónomo

25/2/2020

25/2/2020

Fuente de la reseña: GetApp

Me encanta

Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
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Todo en uno a un precio accesible, mejor que otras compañías que he probado y en Puerto Rico funciona super bien.

Puntos a favor

EL precio es fabuloso. Ellos pensaron en todo y como cada negocio tiene necesidades diferentes crearon los servicios individuales y tu los añades de acuerdo a las demandas de tu negocio y eso vale un millón. Accesible y fácil de usar. Te facilita la vida muchísimo. Gracias por crear esta super herramienta para negocios.

Puntos en contra

no he visto un contra. todo me encanta. los tutoriales son lo mejor.

Respuesta: Vagaro 26/2/2020

Hello, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

Adela H. Especialidad: Productos cosméticos Número de empleados:  Trabajador autónomo Número de empleados:  Trabajador autónomo

30/6/2020

30/6/2020

Fuente de la reseña

Very Help to Small Bussiness

Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
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Tiene el mejor precio para los micro negocios

Puntos a favor

las clases son verdaderamente interesantes

Puntos en contra

Todo esta muy bien entendido en las clases

Respuesta: Vagaro 24/7/2020

Hi Adela, thanks so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thank you for being a Vagaro Business!

Renee K. Especialidad: Servicios para el consumidor Número de empleados:  Trabajador autónomo Número de empleados:  Trabajador autónomo

30/6/2020

30/6/2020

Fuente de la reseña: GetApp

All in one program

Traducir a español
Facilidad de uso

 

Funcionalidad

 

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My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Puntos a favor

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Puntos en contra

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

Traducir a español

Respuesta: Vagaro 24/7/2020

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

Jennifer C. Especialidad: Ropa y moda Número de empleados:  Trabajador autónomo Número de empleados:  Trabajador autónomo

31/7/2020

31/7/2020

Fuente de la reseña

vagaro

Traducir a español
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Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!

Puntos a favor

I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!

Puntos en contra

I love everything
I haven't had any issues at all..

Traducir a español

Respuesta: Vagaro 13/8/2020

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Michele A. Especialidad: Servicios para el consumidor Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

14/7/2016

14/7/2016

Fuente de la reseña: Capterra

Major issues in 2016

Traducir a español
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Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(

Puntos a favor

Easy to use

Looks great

Puntos en contra

Confirmations text do not work half the time.

Services seem to go missing.

The program doesn't always send of the confirmation texts.

Clients click the confirmation link on their end... but does not show up on the computer.

Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program.

Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt.

The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way.

When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion.

Beware that Vagaro fees are in USD funds.. NOT CANADIAN.

FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH''''

Vagaro seems to go offline a few times a month, such an inconvenience.

Their updates are done in the middle of a work day. =(

Consejos útiles

They need to get rid of all the bugs they have created with their last two updates, or put it back to the way it was. Vagaro just so you know.... bad... is much better then worse. =(

I do not recommend using this program to anyone, well not until they fix all their issues.

The only reason I am staying with it is... its so much of a hassle to change to a new company, so much work to reset up all the info.
It took me almost one month to input all the information in properly into the program. I could not imagine starting all over with another company.
But... if another company would transfer all my info.. I'd defiantly try another software company.

It's really too bad, because I believe Vagaro has potential of being a good usable software.