Digital Waybill is an on-premise and web-based courier platform that helps improve and streamline delivery and dispatch operations. Designed for small to large enterprises, it enables businesses to automate real-time processes, receive live updates and quickly communicate order details with drivers.
Digital Waybill’s key features include GPS dispatch tracking, transportation management, billing, notifications for courier status/proof of delivery, label printing, smart routing and recurring order management. Its two-way dispatch and e-dispatch module includes online order entry, auto-filling of forms and one-click desktop icons, which simplifies processes for customers. Also, the software allows businesses to maintain flexible pricing for different map zones, different package types and driver commissions as per distance.
Digital Waybill allows real-time integration with QuickBooks, which helps with reporting. It comes with mobile applications for iOS and Android devices. It is available on a monthly subscription and extends customer support via email, phone and online chat.
Our experience with Digital Waybill has been an all around friendliness and care in every area of their services; From a user friendly software program--to a friendly and caring interaction with each member of their team.
The software program provides our company and our clients with ease of use, efficiency, and peace of mind. Orders are received in real time and the capability of monitoring drivers and deliveries allow our business to run more efficiently and effectively.
Organizing details of each order, invoicing, payroll, sales summary, customer, and driver data base has been a tremendous task. But, thanks to Digital Waybill's system, these tasks have been simplified for us and allowed us to free up some time to focus more on growing our business.
The system can be accessed while on the road too. So we're never confined in one place to monitor the system. We have peace of mind that our valuable information are stored in the system and can be restored should the inevitable happen with our devices.
Tech Support is always pleasant, friendly, patient, and knowledgeable. You will never feel rushed-- as they take the time to walk you through each step to ensure your confidence in utilizing the system. Digital Waybill's passion for ongoing system enhancement surely serves as an added benefit to empower each client in gaining a competitive edge.
Digital Waybill's services has been a valuable asset in meeting our particular business needs. They are surely focused on working with you to assist with your company's future growth and continued success.; While it's also amazing to experience that their Customer Service and Tech Support remains consistent-- as their utmost friendliness, care, respect, and knowledge has been proven time and time again.
Thank you Digital Waybill for providing us with superior software, service, & support!
This software has made my life so much more simple! Extremely easy and intuitive to set up routes, individual runs, and recurring orders all with prices, notes, reference numbers (you name it!) for your customer to see when it's time to send out invoices. Quick Books syncs up to Digital Way Bill program with no problems and with a few clicks all your orders for any given time period can be emailed immediately. Conversely, if you have a few "picky" clients as I do, you can generate an invoice from Digital Way Bill (rather than running it through Quick Books) with much more detail and information that any "picky" client is sure to appreciate.
The best thing about Digital Way Bill (for me) has been the customer service. They see you through from the initial set up of the software on your PC or Mac, to each of the smart phones you and your drivers will be using, to the simple day-to-day questions you have about anything that comes up. They even will call your clients directly to speak with them and help them get set up on the system so they can place their own orders and set up their order panel and pricing the way you and your client need it. They are professional, courteous, knowledgeable, and very patient.
Bottom line: the time and money I have saved using this software and being able to consider the Digital Way Bill people part of team, has enabled me to focus on all sorts of areas of my business that would typically be neglected due do to time spent invoicing, dispatching, and cleaning up messes by forgotten orders because we didn't have a good system to capture everything.
5 STARS ALL THE WAY
It took a little time for me to learn all the features of the dispatch software and the QuickBooks integration! There are so many options--yet the design is clean and simple--with everything integrated into a few menus: customers, drivers, settings, pricing, etc.
I think I called customer service twice a week for several months! And it did not matter how trivial my question...they guided me (often through remote connection) to the answer or the solution! They are just a great company with fantastic software--and they are always there to help.
The desktop order portal really sells itself. Great interface--and once customers see how the GPS to the driver works and see how the POD comes out with signatures and order history always at their fingertips--they are sold! I almost never hear from my customers, as all their questions can be answered with the software. I had looked at another company that was far cheaper. But you get what you pay for, and I am very happy with Digital Waybill. Guaranteed you will not understand some of the features with the route pricing, cost centers, zones, etc. When you get to that stuff, just call them!
The driver phone app seems to pull a lot of battery, so I put charging packs in my cars. Cost effective for peace of mind. -)
The good about Digital Waybill is its ease of use. It does not take long to get up an running. It offers a simple and easy to understand format that allows the user to quickly take advantage of the service. The negatives are it is not complex enough for certain aspects of the business. The report features are extremely limited. I wish I could do more than print and invoice or sales volume report. It would be nice to export my customer list to my crm, but it can only be done by having Digital Waybill do it direct.
We have been with Digital Waybill for several years now and it has been a choice that we have been happy with ever since!
I had tried other dispatch software and found them too expensive, un-intuitive and technical support was never easy to reach (and expensive). Not to mention the one that after THREE MONTHS still could not get it to integrate, which was a huge part of this other companies marketing.
Digital Waybill has really listened to the customers and it is exciting when they roll out new features that make your day easier...We are not an average "Courier" company...we deal with critical freight and this system is able to meet our odd demands and can expand easily when we grow.
At first I thought we might "outgrow" the system, but we quickly learned that that was a worry that we could get rid of; our volume and company has been growing like crazy and Digital Waybill has been a fantastic dispatch system that is growing with us!
Very simple to use, it just takes a few minutes to see how it functions. VERY little learning curve, but they have great support if you do need help. For FREE.