Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.
Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.
Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.
The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.
This solution is available across the U.S. and Canada.
Paul M. Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados: 2-10 empleados
CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.
Great Job Guys! Really, I mean it.
I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
Lisa B. Especialidad: Construcción Número de empleados: 2-10 empleados
Housecall Pro has an excellant team of employees. They are always there for me when I have a quick second to check on an issue or problem I am encountering. They are great at walking you through or demonstrating to you right through the app, what you need to do to solve your issue you may be having.
This software is amazing. On the main page, (we call it our work board). It shows all outstanding jobs, along with a calendar in front of you that can be used to schedule the jobs to all of your service technicians in the field.
Once your service technician completes the job, you can enter the information in the office, or you can have them enter the information from their I-Pads out in the service field.
You can also send a invoice immediately to the customer from the I pad or Office Personnel. They can be sent through emails or texts to the customers. The customers can pay once they receive the bill or you can collect and enter the information from the job site.
This program has everything you need to be efficient with your business.
They have so many different tools you can use. You can increase your work load tremendously if you want to with the different tools they have to offer, if you choose to grow your business, the sky is the limit.
I have to go through too many screens sometimes to complete a task. Such as looking up address information on a particular property. I wish I could learn to tie the addresses together so I can see all of the work completed at one particular address in one place.
Nathan C. Especialidad: Construcción Número de empleados: Trabajador autónomo
A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.
I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.
Kellie R. Especialidad: Construcción Número de empleados: 13-50 empleados
This app definitely helped us stay organized. We have used it for several years but realize that it does not provide the features we for estimating. Now we have to figure out how to transfer all of our information stored in this app to another program and teach our employees a new system.
In hindsight, we should have chosen a different software for estimating.
This software will organize your business. It can be used as a work order system to keep track of customers, invoices, scheduling, and incorporates into quickbooks!
It is relatively easy to use, even for non tech people. Nice features that help you keep track of when jobs are start, end, and are paid out. It will send automatic reminders to customers about upcoming jobs.
It cannot be used as an estimating software because it does not make an agreement between the contractor and the customer. This is the current process...the customer hits "accept" on the contractor's estimate but there is no agreement sent to either party. Also as a contractor, you do not know who accepted your estimate because the software does not capture a signature from the person "clicking accept." Basically, as a contractor if anything goes wrong on a job you do not have a signed agreement with to enforce. You must use a supplemental software with signature capture in order to have an agreement.
There are a few features the app currently does provide.
- A customer can sign off on the work that was preformed stating that it was completed.
- There is also an activity feed page that shows the time and date the customer "accepted" the proposal. However, none of this will do you any good if you do not have a contract illustrating the name/date/amount agreed to between the other party.
Our employees always had issues uploading pictures to estimates and jobs.
Chase C. Especialidad: Servicios para instalaciones Número de empleados: 2-10 empleados
HCP handles a lot of my business for me. It even has online booking features.
Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.
Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.
Respuesta: Housecall Pro 26/12/2019
Thanks for the loyalty and 5-star review, Chase! And glad to hear you are taking advantage of online booking. Did you know that more than 1/3 of homeowners want to book service appointments online? Great that you are not missing these important folks.