Paul M. Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados: 2-10 empleados
CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.
Great Job Guys! Really, I mean it.
I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
Jonathon M. Especialidad: Servicios para el consumidor Número de empleados: 2-10 empleados
My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!!
2. User Friendly
3. With the integrated CC processing my techs are receiving 30% higher amount in tips.
4. It actually works in the field.
1. My industry doesn't have the correct work flow.
2. Not blocking time out while in the process of booking a job.
3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal.
Kellie R. Especialidad: Construcción Número de empleados: 11-50 empleados
This app definitely helped us stay organized. We have used it for several years but realize that it does not provide the features we for estimating. Now we have to figure out how to transfer all of our information stored in this app to another program and teach our employees a new system.
In hindsight, we should have chosen a different software for estimating.
This software will organize your business. It can be used as a work order system to keep track of customers, invoices, scheduling, and incorporates into quickbooks!
It is relatively easy to use, even for non tech people. Nice features that help you keep track of when jobs are start, end, and are paid out. It will send automatic reminders to customers about upcoming jobs.
It cannot be used as an estimating software because it does not make an agreement between the contractor and the customer. This is the current process...the customer hits "accept" on the contractor's estimate but there is no agreement sent to either party. Also as a contractor, you do not know who accepted your estimate because the software does not capture a signature from the person "clicking accept." Basically, as a contractor if anything goes wrong on a job you do not have a signed agreement with to enforce. You must use a supplemental software with signature capture in order to have an agreement.
There are a few features the app currently does provide.
- A customer can sign off on the work that was preformed stating that it was completed.
- There is also an activity feed page that shows the time and date the customer "accepted" the proposal. However, none of this will do you any good if you do not have a contract illustrating the name/date/amount agreed to between the other party.
Our employees always had issues uploading pictures to estimates and jobs.
Rayanne W. Especialidad: Construcción Número de empleados: 2-10 empleados
HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.
Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.
Terrell M. Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados: Trabajador autónomo
With Housecall Pro I like the fact that I don;t have to come to my office at the end of the day and do entries into Quick Books. The software does this in the field when you click the finish button.
Furthermore, I like the fact that customers know when i'm on the way after I click the on my way button.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features. If you are looking for a CRM that integrates with Quick Books look no further.
This software has saved me time which is very important to me.
Although the software is amazing to use I must say the only thing I dislike is chatting into a Blue Chat Bubble for assistance versus getting someone on the phone and doing a screen share or just being able to hear a voice