Sobre TheraNest
precios de TheraNest
TheraNest dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de TheraNest está disponible a partir de USD 39.00/mes.
Alternativas a TheraNest
Opiniones de TheraNest
Evaluación de función
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Puntos a favor
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Puntos en contra
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Alternativas consideradas
Zoom MeetingsRazones para cambiar a TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!Respuesta de TheraNest
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Theranest lies about their customer service
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
Puntos a favor
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Puntos en contra
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Alternativas consideradas
TherapyNotesRazones para elegir TheraNest
Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.Razones para cambiar a TheraNest
I chose them because they said they had live customer service available. This turned out to not be true.Respuesta de TheraNest
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Report
very good but customer response is often very slow and not helpful. I can find answer quicker myself or that they said don't know how to help, leave a suggestion or comments
Puntos a favor
intuitive, easy to use. the training videos are easy to follow and knowledge based is very resources. flexibility to create my own forms and tab
Puntos en contra
lack of control in term of the function assignment. e.g. unable to not give access to production of report when someone needs the function of billing. problem is my staff who bills can also product report on patient that is not assigned to them or produce report on their colleagues and see how much they bill
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la reseña
Theranest
Used for notes after sessions
Puntos a favor
Decent Templates, ability to use with multiple users.
Puntos en contra
Difficulty with problem solving, weird glitches that make things more problematic
- Sector: Servicios individuales y familiares
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Easy to set up and use; reliable; sustainable.
Agile tool, trustworthy, dynamic, comprehensive.
Puntos a favor
I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.
Puntos en contra
The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.
Razones para elegir TheraNest
Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.Razones para cambiar a TheraNest
Customer service, price, apparent ease of migration of former system (though this has not yet panned out).Categorías relacionadas
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