Groove is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises manage prospects and streamline sales operations. The centralized platform enables sales personnel to create multi-step campaigns and send personalized follow-up emails to prospects.
Key features of Groove include email tracking, appointment scheduling, customizable templates, event calendar and predictive dialer. Businesses can gain insights into account engagement using actionable analytics and share high performing campaigns with team members. Additionally, it allows organizations to categorize client accounts using labels and design targeted campaigns based on several outreach strategies.
Groove facilitates integration with Salesforce, which enables enterprises to manage new leads, customer accounts, tasks and client records. Pricing is available on request and support is extended via email, documents, live chat and more.
Danny T. Especialidad: Software informático Número de empleados: 201-500 empleados
Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.
With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.
I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...
Jacob G. Especialidad: Educación superior Número de empleados: 201-500 empleados
Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up.
It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.
Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."
Chad H. Especialidad: Internet Número de empleados: 51-200 empleados
It was a very positive experience with Groove and I would highly recommend the product as a communication tool.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy. Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
I often found out that the Salesforce.com integration was broken for a user after the fact. It would be helpful to have sent alerts to the admins.
Usuario verificado Especialidad: Estudios de mercado Número de empleados: 501-1000 empleados
It is very helpful knowing if companies or specific individuals are continuously opening my emails.
I like seeing views in real time which include location, hyperlink, and name.
When I send similar emails to employees of the same company, it groups them all together by the first person contacted, thus I am not able to understand which specific individuals are opening my emails.
Jack M. Especialidad: Software informático Número de empleados: 201-500 empleados
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects. This takes away from having notes all over the desk and you can come right into work and get your day going. Also, there is easy access to share flows with others and keep information in one place.
Few things - from time to time the tool will not respond and will require you to log out and maybe even remove the shortcut on Google Chrome before it starts working again. Also, when you time emails to go out, you are not allowed to go and review that message before the send time. The only option you have is to just delete the email.