Katabat Liberate is a cloud-based marketing automation solution that helps businesses to manage workflows and customer relationships. The solution caters to a variety of industries including telecom, retail banks, credit-based consumer lenders and utilities.
Katabat Liberate lets users create surveys and forms as well as use other communication methods. It also offers tools for triggering customer communication at special events such as new user onboarding, anniversaries and other related events. The solution enables marketing managers to collect data and measure customer satisfaction.
Katabat Liberate allows users to design workflows for marketing content and get it approved by internal stakeholders. Additionally, it also captures audit history of each workflow that helps users in compliance management. The solution also provides a customer self-service portal and built-in intelligence and decision tools that allow users to send a response to customer inputs in real time.
Support is available via phone and email.
Syed A. Especialidad: Práctica de la abogacía
I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.
None that I came across in my time using the software from both my front line staff as well as team management.
One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.
The entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.
The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.
Vilay N. Especialidad: Banca Número de empleados: 2-10 empleados
Gaining Time. Manage better humanitaire resources. Instant support.
Efficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee
Too much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume
Kelly D. Especialidad: Banca Número de empleados: 10,001+ empleados
Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.
Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.
Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.
Jamie H. Especialidad: Banca Número de empleados: 10,001+ empleados
Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.
The product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.
Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.