SuperSalon


Logotipo de SuperSalon

 

691 reseñas (4.5/5)
 
SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing. SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons. SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online. Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.
 

SuperSalon - Inventory report
 
  • SuperSalon - Inventory report
    Inventory report
  • SuperSalon - Permissions breakdown
    Permissions breakdown
  • SuperSalon - SMS messaging
    SMS messaging
Sistemas operativos compatibles:
Navegador web (independiente de SO), Windows 8, Windows 10

691 reseñas sobre SuperSalon

 

Andy R. Especialidad: Recursos Humanos Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

22/1/2019

22/1/2019

Fuente de la reseña: Capterra

Vendition Process With a new neophyte franchisee

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Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Puntos a favor

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Puntos en contra

Connecting The Brother Printer has been difficulyn

Tammy S. Especialidad: Servicios individuales y familiares Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

23/2/2021

23/2/2021

Fuente de la reseña: Capterra

Finally!

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Overall experience is FABULOUS!!! Escpecially today...[SENSITIVE CONTENT HIDDEN]
, I called for Salon [SENSITIVE CONTENT HIDDEN] for a problem that has been ongoing and no one has ever fixed, even with my constant calls to support. -sometime passes between calls because of Lockdown etc. Today however was a different story, [SENSITIVE CONTENT HIDDEN] listened and reacted. He took his time and really got down to the problem...He fixed the issue and was just a breathe of fresh air to deal with. Thank you so Much [SENSITIVE CONTENT HIDDEN]!!

Puntos a favor

This system is pretty easy to use and typically the support staff is ready willing and able to help when needed.

Puntos en contra

Sometimes when a problem happens and a call into support is needed, Sometimes one feels like just a number and that we don't know what we are talking about.

Jeff B. Especialidad: Servicios para el consumidor Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

11/6/2017

11/6/2017

Fuente de la reseña: Capterra

SuperSalon is not ready for a production release

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I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

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The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Puntos en contra

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Phillip P. Especialidad: Servicios para el consumidor Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

4/11/2020

4/11/2020

Fuente de la reseña: Capterra

Functional and Easy to Use

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It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.

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The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.

Puntos en contra

The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool

Cindy N. Especialidad: Salud, bienestar y deporte Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

9/2/2021

9/2/2021

Fuente de la reseña: Capterra

[SENSITIVE CONTENT HIDDEN] did a great job

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Better priced than our alternative choice at this time.

Puntos a favor

The live chat seems to be the best way to reach for help when needed.

Puntos en contra

Sometimes fixes come at busy times in the business. It is hard to manage both at the same time