Andy R. Especialidad: Recursos Humanos Número de empleados: 51-200 empleados
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Connecting The Brother Printer has been difficulyn
Tammy S. Especialidad: Servicios individuales y familiares Número de empleados: 51-200 empleados
Overall experience is FABULOUS!!! Escpecially today...[SENSITIVE CONTENT HIDDEN]
, I called for Salon [SENSITIVE CONTENT HIDDEN] for a problem that has been ongoing and no one has ever fixed, even with my constant calls to support. -sometime passes between calls because of Lockdown etc. Today however was a different story, [SENSITIVE CONTENT HIDDEN] listened and reacted. He took his time and really got down to the problem...He fixed the issue and was just a breathe of fresh air to deal with. Thank you so Much [SENSITIVE CONTENT HIDDEN]!!
This system is pretty easy to use and typically the support staff is ready willing and able to help when needed.
Sometimes when a problem happens and a call into support is needed, Sometimes one feels like just a number and that we don't know what we are talking about.
Jeff B. Especialidad: Servicios para el consumidor Número de empleados: 11-50 empleados
I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.
Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.
The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.
Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.
I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.
Phillip P. Especialidad: Servicios para el consumidor Número de empleados: 11-50 empleados
It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.
The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.
The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool
Cindy N. Especialidad: Salud, bienestar y deporte Número de empleados: 11-50 empleados
Better priced than our alternative choice at this time.
The live chat seems to be the best way to reach for help when needed.
Sometimes fixes come at busy times in the business. It is hard to manage both at the same time