Third Light

I don't often give all 5 stars, so I will elaborate a bit on the ratings. We currently manage just over 1 million assets (photographs) with ThirdLight IMS, and have architected the solution to eventually handle about 3 times that many images (we are in the photography business, so we only use the platform for images). It quite simply does everything we need it to do. It offers fast, responsive queries, even as we've grown. It provides a robust audit trail. We've used the API to seamlessly integrate ThirdLight with our proprietary editing software. It has provided us a simple, effective way to share content with our customers and partners. Again, it's done everything we need very well. Secondly, I have to give ThirdLight 5 stars in ease of use because its browser based. We compared the solution to 2 other competitors that offer client-side software, but in the end we found that ThirdLight had done an incredible job of building everything we needed into the browser. Just to be safe, we did purchase the file server module so that we could do some advanced editing in Photoshop, and this has worked brilliantly for us. Finally, in all of the dealings I've had with various software vendors in over 20 years in IT, I've never experienced such thorough and timely support. They answer questions usually within a day, understand when our needs are urgent, and have oftentimes not only helped with the issue at hand but offered proactive guidance on how to avoid same/similar issues in the future. We've offered up feature requests, and have been delighted to see many of them implemented in updates. The support is simply world class.

If you are searching for a complete digital asset management system, look no further than IMS. We have been using IMS enterprise version installed locally on our servers for just over 4 years and I can say with certainty that it has completely changed the way our organization works with images.

Countless hours that I used to spend weekly distributing images by email and discs can now be devoted to creating more images. With close to 100 user accounts customized to specific needs and the ease of sharing images with non registered users, IMS delivers results daily.
It couldn't be easier to search for and share images. Downloading at any size needed is simple with the "download" wizard. Publishing files directly to social media or to unique URL's, creating lightboxes and quickly distributing password protected event links are just some of the ways to utilize this powerful yet simple tool!

Customer service and technical support are second to none, efficient and personal . Emails are responded to within a couple of hours and even the rare technical issue is always dealt with swiftly and professionally. Feature suggestions are always considered and often implemented in periodic updates (applicable with one click by the system administrator).

Other than my user experience, I know that my main system users are thrilled with the system.
I've even received emails from our IT people saying how professional the Third Light IT team is when their help is needed.

Overall - this is an excellent product backed by a great team of developers, staff and support!