Madison (madi) M. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Respuesta: TherapyNotes 20/1/2020
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
David D. Especialidad: Hospital y atención sanitaria Número de empleados: Trabajador autónomo
TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.
Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.
Integrated Telehealth, which they are currently in the process of implementing.
Respuesta: TherapyNotes 18/6/2020
Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!
Howard D. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful. I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone. Superivising someone else's organization and simply paying attention to generated reports is a very different experience to running my own practice without a dedicated billing support team.
Simple, elegant, excellent User Interface; Easily Learned; Excellent ease of record entry, maintenance, and search; Internet accessibility; Marvelous Calendar system; Amazing Customer Support team.
Benefits and billing system needs to be integrated into the package; I have been unable to write notes and bill according to my own method (free form progress note without DAP/SOAP/etc format); notes are completely reliant upon connection to treatment plan in software which does not allow me to write a note in my best manner and to bill afterwards. I need a billing professional connected with my efforts to submit and track my billing, do reconciliations, or a long, in-depth training with a staff member who can teach this to me. It is my weakness but I need this to be able to have full reliance upon the software. I simply wish to see clients and find a way to automate everything else as smoothly as possible with very little difficulty.
This issue set forced me into hiring Theranest as, with Theranest, I can operate how i do (in-paper chart Treatment Plan and Coping/Safety Plan; writing a process note and billing from that); Lack of ability to communicate with Google (via my iPad's) calendar is a very severe, serious, and ongoing frustration.
Doug G. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
Caroline T. Especialidad: Cuidado de la salud mental Número de empleados: 2-10 empleados
TherapyNotes is really intuitive and easy to learn. It has great built-in reminder features to make it simple to use from a clinical perspective. I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those. It's also really functional from an administrative and billing user perspective. I run a group practice and am really happy with TherapyNotes - I especially love the prompt and thorough customer service - it really sets them apart. I also love how often TherapyNotes is updated and really appears to take feedback and suggestions from users to heart. I am super impressed with this company!
I wish I could create an intake questionnaire that can be filled out online through the portal. Simple Practice had this feature and it was really functional and easy for clients.