TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.
TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.
The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.
TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
Madison (madi) M. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Respuesta: TherapyNotes 20/1/2020
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
Monique M. Especialidad: Cuidado de la salud mental Número de empleados: 2-10 empleados
I feel so supported by their customer care team! They are almost always available and help me with difficult questions. But the software itself is so intuitive you could figure most features out on your own...and trust me, I am not that great at technology.
The software is incredibly intuitive! The documentation options are current and has everything I need. The customer service is second to none! I am doing my own billing after never having billed on my own before, saving me $1,000's of dollars per year! I can sync my calendar with my personal calendar. The price is perfect for me!
I have not yet found any features that I do not like, other than wishing I could add my own "to do" items on my calendar. Maybe I can, and I just haven't discovered how to yet.
Maureen C. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
I cannot say enough wonderful things about this program! It definitely is worth the money, it cost me for 1/month less than what I would have to pay someone for 2 days to do what this program does for my practice.
Scheduling, cancel, reschedule, request appointment, billing, ERA process, verify eligibility, text and email reminders, templates for all note taking requirements, and it organizes each clients file, sends reminders to the clinicians to keep up to date notes and any out dated material. The list goes on.... Most importantly, when ever I was lost or confused by a feature/tech issue, the tech support is quick and knowledgable. They are always so helpful! This program has streamlined my practice, I am a single owner in private practice and I do not have a need for receptionist or a biller! Get this today!!!!
I do not have any cons to report, the program has been awesome
Doug G. Especialidad: Cuidado de la salud mental Número de empleados: Trabajador autónomo
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
Micheal frances S. Especialidad: Cuidado de la salud mental Número de empleados: 2-10 empleados
I run a small practice and I do most of my own billing, scheduling and of course documentation of my client's progress. This program is comprehensive and easy to use. What really makes this company better than the others in the field is their customer service. Plainly speaking the other companies I've tried offered little or no useable customer service, which resulted in my getting "stuck" on how to use their systems - and having to wait several hours or even days to get an answer on how to use a particular feature.
Compared to other programs I have used, Therapynotes just doesn't have things I dislike.