Adobe Captivate Prime

Still a newbie will know more as i interact. However the features are what drew us to this software

Puntos a favor

presentation development and deployment as well as integration to adobeconnect

Puntos en contra

Instal was a handful
and took very long.

The software meets our needs, and hosts all content we need. It takes a lot of learning to grasp the system, and you will be doing most of the learning on your own. Certainly a competitive service. Definitely worth your consideration.

Puntos a favor

This software has all the features that you may be looking for in an LMS. It has some CRM features, can host all standard e-learning file types, has a social learning function, and allows for a solid user experience.

Puntos en contra

I didn't like how there is no method to execute all functions on the LMS without swapping between user profiles. Admin has certain permissions, as does the author and learner roles. It's your responsibility to learn which profile type does what.

Additionally, the customer service is quite slow. If you're looking for quick support on the service, you'd be better off troubleshooting on your own. I rarely get an appointment with my CapPrime rep within the same week I request it.

Finally, the system is inexpensive, but requires a big upfront cost. They currently only offer a 3-year commitment plan to the service. If I would've known about the speed of customer service I would've reconsidered our choice.

Puntos a favor

I'm new to managing an LMS and so I can't compare Captivate Prime to other platforms. In Captivate Prime, I can easily add/delete users, add/delete content, and create courses. What I like most about this platform is how I can see everything that has been uploaded as course content in the Content Library, and I can use the search function to identify a training and easily update all courses linked to that content.

Puntos en contra

My relationship with my Adobe account manager is very minimal. The team seems to experience a lot of turnover because we have only used this for less than 2 years and I have already had 3 different account managers. They rarely ever reach out to see how you are doing, and they only contact you when they want a reference call for a prospect.

It has been good. I wouldn't say great. The customer support is good, very responsive and friendly but often they don't have a solution or explanation for what I need help with. The product is good. It's user friendly but sometimes it can be glitchy and doesn't seem to accommodate every thing that we need it to do in a manufacturing facility.

Puntos a favor

I like the new social aspects, developing content and always having fresh content is a huge tasks and I have a very small team so I can see how that will be extremely helpful especially for professional positions.
It is very easy to use, I demo's several learning management systems before deciding and this one seemed most practical and affordable.
My rep is great and very responsive.

Puntos en contra

The reports. It does an okay job of reporting what activities have taken place, but there is still a lot of information that we need that we cannot easily get. We have to do a lot of manipulating in excel to get the info we need. Examples: who can who has logged in but it doesn't tell you who hasn't logged in. You cannot export a report from the content library to easily see what all content exists in the system. Admins don't get notified or have a central place to review what is happening in the social aspect of the system or course discussion boards so it is very hard to control and make sure people don't post anything that would be considered unprofessional or misleading.
We need our employees to engage in and track their hands on training but they work in a manufacturing setting, they aren't at computers all day, they don't have access, and most don't know how, to upload a document to confirm they completed an activity module.
Because many of our employees don't have computer access on the shop floor they also don't have work email accounts so it would be extremely helpful for them to receive push notifications via text messaging, I know that currently exists for billing and password recovery I don't understand why it isn't possible for enrollment notifications.
Supervisors cannot communicate or do evaluations with their employees through the system. I know several LMS systems we demo'd did include that, I was suprised that Adobe didn't have something like that.

Its simplicity is amazing. I like that new comers can easily navigate in it. Adobe products have very good interface including this software. The awesome thing that I like is that you can customize courses as it suits you. You can gather analytics, it is very helpful. There are amazing tutorials which are very helpful to learn.

Puntos a favor

Adobe Captivate Prime is simple software. It is very easy to use and the best thing that I like is that learners can easily navigate and see the learning calendar which helps in scheduling course while training. The analytics in Adobe Captivate Prime is helpful. You can customize courses according to as per your own wish.

Puntos en contra

Installation process was quite difficult for me. It must be made easy. Other problem is the pricing of this software. I don’t like the pricing. According to me it is very expensive. The mobile application is not customized properly. I think that it needs a lot of improvement. Apart from these issues I find this software very good.