Sobre Benchmark Systems

Benchmark Systems’ Solutions Suite serves independent care professionals and their patients across various specialties. From the front office to the back office, Benchmark Systems Solutions Suite of PM, EHR and RCM supports your staff with a granular view of the whole office. From checking-in, seeing patients, doing labs, scheduling follow-up appointments, to being billed in a timely manner the patients’ journey is better when your staff is supported. Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach is made possible with a time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff. Moreover, patients can schedule appointments, view their statements, and pay their bill on-line. Benchmark Systems provides a 360-degree view of any revenue cycle, from coding to claims management to patient and insurance collections – reporting directly back to the customer. Benchmark Electronic Health Record makes it easier for care team members to access all clinical chart information to enhance patient care, ensure compliance and continuity of care while increasing efficiency at a lower cost. With the integrated patient portal, patients can check laboratory results, request prescription refills, and view visit summaries. Providers can electronically prescribe controlled and non-controlled substances. Providers can also utilize integrated telemedicine. With the healthcare sector facing increasing compliance burdens and technological demands that it traditionally hasn’t had to deal with, there’s an opportunity to create solutions and platforms to best serve the industry. Serving the healthcare community, one of the most valuable and important services in the world, Benchmark Systems understands that the industry requires a technological overhaul to meet the rising expectations of today’s digital-first customers.
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Vídeo de Benchmark Systems
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precios de Benchmark Systems

Benchmark Systems no está disponible en versión gratuita. La versión de pago de Benchmark Systems está disponible a partir de USD 150.00/mes.

Precio inicial:
USD 150.00/mes
Versión gratuita:
No
Prueba gratuita:
N/D

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Opiniones de Benchmark Systems

Evaluación de función

Relación calidad-precio
4.5
Funcionalidad
4.5
Facilidad de uso
4.5
Asistencia al cliente
5
5 opiniones sobre 164 Ver todas las opiniones
Jodie U.
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 15/7/2021

Best out there by far

I absolutely love the idea that if I need anything [SENSITIVE CONTENT] is easy to reach and is always helpful.
We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.

Puntos a favor

Easy to use! Everything is easy to find and easily managed.

Puntos en contra

Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)

Brandon L.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
1
Funciones
2
Facilidad de uso
2
Asistencia al cliente
2

3
Publicado el 11/11/2017

User for over a year and complete disappointment

DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM
Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service.
Training on the system is sub-standard.
Currently switching to a new EMR.

Puntos en contra

Every question asked is answered with that costs money as the first statement. Very click heavy.

Respuesta de Shelby

Dr. Lingenfelter,

Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations.

You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties.

We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you.

We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future!

-The AntWorks Healthcare Team

Respondido el 12/2/2018
David B.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 10/6/2021

Great system!

Puntos a favor

Software is easy to learn and use. Support is excellent!

Puntos en contra

The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance.

Respuesta de Benchmark Systems Inc.

Thank you for your feedback David! Concerning your out of balance issues, we want to make sure you are aware of system safety nets in place to help you with this in the future.
First, no transactions are technically ever deleted. These would be more accurately described as reversals that we then hide from view to make it easier on practices when reviewing a ticket. There is a setting that is easily configured by each user if they wish to see these reversals at any time allowing users to see all the original and reversing transactions made on each ticket that are otherwise hidden from view.
Lastly, on many of our MTD/YTD reports we have a parameter that asks if you wish to view deleted transactions, again view this more as viewing reversals than deletions. By utilizing this parameter and training staff on proper accounting techniques you should always have balanced reports, even if something is reversed outside of the current financial period. Any questions, Support can help!

Respondido el 17/6/2021
Cassie G.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
3
Facilidad de uso
5
Asistencia al cliente
2

4
Publicado el 4/1/2018

Antworks Practice Management Software

Puntos a favor

It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!

Puntos en contra

Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.

Respuesta de Shelby

Thank you for giving us feedback concerning our products and services. We appreciate the honesty and appreciate all of the positives and look to learn and grow from the criticisms. With all that said, we’d like to follow up on some of those criticisms to see exactly how we can perform better for you and all of our clients by gathering more details concerning your review.

The first part of the Cons section mentions that Support doesn’t always get back right away. We will typically respond to work orders in a matter of hours, where the industry standard is typically measured in days. That response time is also dependent upon a priority-based system we have internally. So a question about an EDI error on one patient doesn’t get taken before a system-down type of call.

You also mention that we close at 3PM MST. While that is true that our office closes, our Support actually continues to 5PM local customer time , and beyond in cases of emergencies. You can always email us at [email protected], which is monitored after hours, or call our after-hours Support line at 866-GO-BENCH (866-462-3624). This will connect you directly with one of our Support Analysts that is on-call for these situations.

In response to the final piece, you all do have your own server and your data is not housed in our cloud environment. That said, we do host EDI services for claims submission, remit delivery, and eligibility verification. This does not affect areas of the system, such as data entry, reporting, and scheduling. If there are further questions or concerns with this and how that falls short of your expectations set during the sales process, we are happy to discuss and answer any questions you may have.

Your business is very important to us and we truly appreciate any opinions and feedback you can give. We want to provide you with exceptional service to match our products that you love. In order to do that, we need to make sure we are all aware of the expectations, and then take action to meet them, if not exceed them. We appreciate your time, and continued partnership with AntWorks Healthcare.

Respondido el 12/1/2018
Ruth N.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/2/2021

Okay You are the Best

Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Puntos a favor

The features I like best are the following:
1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid.
2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions.
3. Open remit- payments done in a few hours compared to days.
4. You can bill secondary insurances so easily
5. Clean claims- before going to clearing house- you easily can see if there is a problem
6. Invoicing simple and easy

Puntos en contra

Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.

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