Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms including LinkedIn.
In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones such as birthdays—which in turn creates valuable opportunities for informed outreach and follow-ups.
Nimble’s “Today Page” offers one comprehensive view of to-dos, key deals and engagement opportunities. These are generated by Nimble’s “Rules Engine,” which learns from user behavior to prioritize social signals and predict which contacts and opportunities are most relevant. Nimble also offers a range of email widgets, allowing users to view rich, contextual detail from their contacts’ Nimble profiles even from outside the system.
David M. Especialidad: Agricultura Número de empleados: 2-10 empleados
Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!
Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.
New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.
Tawanda S. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 501-1000 empleados
Customer relationship management is made easy; this is probably one area not taken so seriously by marketers but once used you will notice how much you have been missing. Nimble has been straightforward from roll-out through to implementation. Product support is satisfying and encouraging
For the greater part I am impressed by the dashboard presentation of Nimble; it gives all the needed information at a sign glance, you can keep track of new connections and keep them in the loop. It is well integrated into other productivity applications like G-Suite, LinkedIn and Office 365 among others
Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages
Zoltan C. Especialidad: Software informático Número de empleados: 2-10 empleados
Although I might not be their target customer, it's a great tool for a single user or a small team to manage the communication with prospects and clients.
The best feature of Nimble for me is social media and Gmail integration. You can save contacts easily from basically anywhere. I use only the fraction of it's capabilities.
Somehow the formatting of the emails composed in Nimble looks different than emails written in the Gmail client.
Usuario verificado Especialidad: Propiedad inmobiliaria Número de empleados: 2-10 empleados
We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.
We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.
1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them.
3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.
Respuesta: Nimble 23/6/2015
Thank you for taking the time to review Nimble.
I want to address a few of the concerns you brought up in the Cons to help out.
For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.
For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.
For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to [email protected] We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.
For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.
All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.
Usuario verificado Especialidad: Construcción Número de empleados: 2-10 empleados
It was difficult for me and it wasn’t what I needed anyway. It would be perfect for the right business.
It was really great at contact management which in my business it’s very important to keep contact with clients open and always stay in touch.
It simply like so many before wasn’t for my business needs which are simple and this is a very broad and sometimes confusing software.