Sobre OnPay

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs. OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Vestwell, and more. Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online. OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.
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precios de OnPay

OnPay no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de OnPay está disponible a partir de USD 40.00/mes.

Precio inicial:
USD 40.00/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de OnPay

Evaluación de función

Relación calidad-precio
4.9
Funcionalidad
4.7
Facilidad de uso
4.8
Asistencia al cliente
4.8
5 opiniones sobre 410 Ver todas las opiniones
Lisa
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 31/3/2020

Great Payroll System

Great tool that is affordable and easy to use!

Puntos a favor

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Puntos en contra

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Alternativas consideradas

Gusto

Razones para elegir OnPay

Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.

Software anterior

Paychex Flex

Razones para cambiar a OnPay

CFO liked OnPay's cost and functionality better than Gusto.
Laura
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 29/11/2022

OnPay is great for my non-profit

OnPay's system frees up time for us to be able to do our work without a lot of the manual processes of setting up and paying employees and taxes in each state. It is so fast and easy now!

Puntos a favor

OnPay sends invitation so employees and contractors can onboard themselves; it easy to change pay rates or benefits for employees; the standard reports are very helpful and well laid out; it's so great that OnPay handles all of my tax payments to four different states; end of year reporting is so simples and employees can log in and see their forms without admin help; monthly charges only for those employees/ contractors who get paid that month

Puntos en contra

Better help documentation or maybe info blurbs on how to make changes to a pay run at various stages, or how to delete and restart, or how to run the payroll run with the employees that were missed

Lowell
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
3
Facilidad de uso
2
Asistencia al cliente
1

2
Publicado el 27/1/2021

Product is "meh", Customer Support is subpar.

On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.

The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.

The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.

For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.

Puntos a favor

I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)

Puntos en contra

The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.

At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.

Alternativas consideradas

Gusto y Wagepoint

Razones para cambiar a OnPay

Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll.

Respuesta de OnPay

Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.

Respondido el 1/2/2021
Dick
  • Sector: Impresión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/11/2022

It Works For Me

Well worth the money to relieve my having to do payroll in our accounting program.

Puntos a favor

Once it was set up, it's been easy to use. I've only had to contact customer service a couple of times about changing my password or end-of-year planning.

Puntos en contra

So far nothing. My previous provider was every pay period being on the phone for over an hour to resolve the same issues.

Amy
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/10/2022

The features we need at a great price

Excellent. Simple to use, clear records and communication, easy integrations.

Puntos a favor

OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services.

Puntos en contra

Sorry that the price is increasing, but I get it.

Alternativas consideradas

Gusto

Razones para elegir OnPay

No ability to document QSEHRA payments.

Software anterior

SurePayroll

Razones para cambiar a OnPay

Price and ease of use

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