Doxy.me

I have had VERY few hiccups with quality, connectivity, and other technical issues, but they appeared to be concentrated around the time a major overhaul of the aesthetics and features was taking place. I love it, my patients love it, and my staff love it. We have attempted other programs with "better" functions, but those fell with empty promises and the "added functionality" was marketed to make work flow simpler, but they were just so much more confusing than Doxy. We are really please with Doxy, and don't foresee a change in any near future.

Puntos a favor

I love the simplicity for patients to be able to access my virtual waiting room from anywhere. The features, as needed, is a great functional option; we're a nonprofit clinic and don't need all the features every day and don't need the cost to branch over every day. So, having the option to have them for a particular day is best for growth for any sized company and in any direction. Several other products were charging upwards of $300 per month when it was just me trying to reach patients in rural farming communities to prevent 3 hour travel times to get to the office. Doxy saved the day. Tele-health should be for ALL, not only those willing to pay the cost for convenience.

Puntos en contra

Not much; I do wish the app was still around. That made it easier for Providers on tablets, and notification when the Patient is in while multitasking.

I have been using Doxy.me for almost a year now. Since signing up I have received nothing but praise from my clients who use it. When doing therapy over the internet it is important to have a product that is not only HIPPA compliant but also Secure.

Puntos a favor

A colleague recommended this product to me and I have been using it ever since. I love the feature of having a virtual waiting room for my clients. I am notified promptly when they have entered the "waiting room". I can share the screen with my clients while working on a treatment plan or homework. I can use it on my computer, my phone or my tablet and so can they. IT is the best HIPPA compliant app I have found.

Puntos en contra

I have not had any issues related to this software. Most of the time the issues I have are with WIFI or other connectivity issue not related to this product.

Well, I do video conferencing with my therapy clients. I was living in the Bay Area, and have since moved to a more rural area. But several of my clients wanted to continue therapy, and this has been great for us. In addition, the rural area I'm in has a lot of people in mountainous regions around me where there are few mental health care services; so, they are able to have therapy services through video. It's pretty awesome. Doxy.me has helped make that possible.

Puntos a favor

I like the ease of use mostly. I don't do a lot of fancy things. I just connect to clients, and we talk. Client can talk to me from any browser on any device, so it's portable. They just need access to the internet. I've never had a problem with the connection being too slow or dropping because of Doxy. Comcast, however, is another story...:-)

Puntos en contra

I honestly can't think of anything. If I had something to say about this, I certainly would, but I don't. :-)

Videoconferencing with clients.

Puntos a favor

Hipaa compliant. Free option, some paid features. No software required- runs on internet browser. Good mobile app. No log-in code required for each session . Clients don't have to register. Clients can log into the "waiting room" at any time. Custom virtual waiting room. You can message clients in the system.

Puntos en contra

Only runs on certain internet browsers. If I open another program (Skype, Facetime), I generally have to reboot my computer for Doxy to recognize my microphone again. Video and audio quality varies - often freezes up. Freezing up may be in part due to either my internet speed or the client's internet speed, so I am not sure how they could fix this. They do offer different quality levels (to match the internet speed) however on the paid version.

I started to consistently work with clients that need video therapy in 2016. I tried all the platforms that were out at the time. I narrowed it down to two that I used consistently for 3-5 months, and finally decided on Doxy. Have not regretted my decision. I still occasionally use the other services and Doxy still remains my favorite.

Puntos a favor

The connection is reliable & customer service is responsive. I was most impressed with their last round of improvements/added features--it closely matched the list generated by the providers (even minor improvements that didn't get many upvotes) and it showed that the developing team was actually paying attention. I like that I have my virtual waiting room that I can customize.

Puntos en contra

There are times when I need to refresh the connection. The last time that I needed to do that several times during the week was many months ago and coincided with the most recent updates.