Wintac is an on-premise business management solution that caters to field service, installation and service contracting organizations. The key features of the solution include work order management, customer relationship management (CRM), inventory and fleet management.
At the core of Wintac is its scheduling, dispatching and work order management module. The color-coded dispatch board allows users to drag and drop appointments so that dispatchers can monitor schedules and re-assign calls if needed. Technicians in the field can access their schedule remotely through the Wintac web portal.
Wintac also offers functionality for tracking current and potential customers, creating estimates and proposals and managing accounts. Job costs can be broken out by inventory items, POs and payroll. Information can be shared on smartphones, tablets and laptops, and the system supports e-signature capture in the field. Wintac offers integration with Microsoft Office and Quickbooks.
Wintac offers a perpetual license for a one-time fee that includes support via phone and through an online knowledge base and FAQs.
Elizabeth (liz) C. Especialidad: Tecnología y servicios de la información Número de empleados: 2-10 empleados
It is a low cost alternative to others since you can purchase the license and choose to pay for the maintenance/ upgrades and support annually. You can own the license - you do not pay a monthly fee to use it.
It does everything we want to to at this time and they are building on its features after moving to a new technical platform that supports the development of new features.
1) I wish the option to set a daily backup were menu driven and did not require a person familiar with SQL. That would make it so much easier and efficient.
2) We are asked to perform upgrades and installations. Unfortunately, the instructions do not always work and the installation is complex. Wintac suggests that a network engineer perform them. FORTUNATELY, when I get stuck, I can call Customer Technical Support and they know almost before I ask, what needs to be done. To me this sounds like an opportunity to intake enhancements for future releases of the software, and I bet it is. The Davisware people seem to have brought things under control after a rough few months after the acquisition and transition to v2017 and v2018. Good work!
Douglas O. Especialidad: Servicios para instalaciones Número de empleados: 2-10 empleados
Overall I have always been satisfied with Wintac & it’s support.
Accountants & there unwilling approach to Wintac is my mostly trying problem. They seem to only want simple booking as Quick Books does for them.
Most of the time I think it’s a good program & excellent for its cost. Here lately with the upgrades it is getting more complicated..
I used to call in for problems & they could solve almost anything from conflicts to programming.
Now will all the new upgrades they won’t help with certain setups with antivirus conflicts. I understand it takes longer when dealing with other programs. I was much happier when I could call & get my problems solved with there help.
It seems to me that in order for technical support to get more calls done per day they push off some technical problems. When Running a small company and wear many hats you don’t have time to learn all the procedures to make a program work on your computer. I miss having the attention given to fully making everything work with your computer. It is hard to understand and solve other computer problems when you don’t have the time.
Aaron N. Especialidad: Materiales de construcción Número de empleados: 51-200 empleados
We have been using Wintac for 20+ years and the support was always top tier. I have personally worked with INTAC developers in fixing bugs, adding new features and it was always a joy. INTAC would ask new potential customers to call us and I would personally talk to them convincing them to buy. Since Davisware software company has purchased them the support is horrible. We will not be renewing our maintenance next year with them and we will not recommend their software to anyone. We renewed our agreement with them in April but they put us as inactive. They want you fill out a ticket for each issue, I filled out a few tickets but the tickets were being ignored because we were marked inactive. You would think since we have been a customer with them for 20+ years they would have the common courtesy to call and say hey we can't answer your tickets because we marked you inactive even though you renewed your agreement. You are now just a cash cow. We are a pretty good sized AC company, you would think that matters, it doesn't. We will give our money to another company next year.
Also they cannot even answer simple questions, they immediately want to log into your computer. I have no issues with that, however you should know MS access error codes or have a database that can point you to them and not need to log into the computer. There is no chat support anymore, so either you wait on the phone or hope they answer your tickets.
Wintac meets a wide variety of industries needs.
The software itself is pretty good, however it still uses access forms, so guess what? Every time there is an office update, it potentially will break it, the SUPPORT sucks. They need better communication, better trained support reps.
Brittany V. Especialidad: Dispositivos médicos Número de empleados: 13-50 empleados
The idea behind this software is great. It has a spot for me to add all the information I need to. Technicians can dial in from their iPads out in the fields. Other than that... this software just raises my blood pressure. I can't write enough bad reviews about this software.
Everything. Mainly the speed! I mean if you have Wintac for at least a year and your company has a good amount of business, then FORGET about ever having a fast system that runs smoothly. Wintac's new update, oh boy... I could lose my mind. FORGET about doing a search of ANYTHING! The new upgrade no longer makes that mildly accessible any longer. Now it's TWICE as slow as it was before. And the moment you search for anything, it freezes. Wintac Support's response: This is the way it is, this is new software, it searches through the entire database, it's looking through all of your files, you have to narrow down the search to very small timeframes (I'm talking less than a month), you have to narrow it down to statuses.
Respuesta: Intac International 1/3/2018
Thanks for your feedback, although we are very sorry to hear of your discontent. At Wintac, we value your opinion and make every effort to use it constructively to offer you a solution complete with the level of service you not only expect but deserve. Given your explanation, it sounds like there may be some disconnect with perhaps how you have your system setup. This can be easily remedied via our Support Team and we would greatly appreciate the opportunity to assist you, as we take very seriously any problems and concerns our customers are experiencing.
Also, as you are likely aware, Wintac was recently acquired by Davisware. That said, please understand that we are in the process of reinvesting value-added resources to our software to make it increasingly beneficial for your business. As always, thank you for your time and business. We look forward to serving you even better in the future.
Rick L. Especialidad: Construcción Número de empleados: 2-10 empleados
The biggest benefit I saw right way is my profits kept going up month after month. The accounting part of this software is great.
The software was a complete all in one. Very easy to learn how to use. Invoicing in real time at the job site. Looking up past history of a customer at the job without need to call into the office.
No more needing to have Multiple programs.
Only being a windows base program. I would like to see it for Apple.