Sobre Salesforce Retail CRM

Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and deliver personalized experiences. Administrators can organize and manage multiple marketing campaigns across various social media platforms and generate reports to gain insights into advertising performances. The platform enables managers to create and share personalized offers with shoppers through email, mobile applications, web and social networking sites. Salesforce Retail CRM offers omnichannel order management capabilities, which allow retailers to sell items on a unified interface. Additionally, marketers can send predictive recommendations and communicate via live chat to assist buyers. Salesforce Retail CRM lets businesses integrate the system with several third-party applications including Gmail and Microsoft Outlook. Pricing is based on monthly subscriptions and support is extended via knowledgebase, FAQs, forum, chat and an online contact form.
Salesforce Retail CRM Software - 1
Salesforce Retail CRM Software - 2
Salesforce Retail CRM Software - 1 - miniatura
Salesforce Retail CRM Software - 2 - miniatura

precios de Salesforce Retail CRM

Salesforce Retail CRM no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Salesforce Retail CRM está disponible a partir de USD 25.00/mes.

Precio inicial:
USD 25.00/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Salesforce Retail CRM

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4.1
Funcionalidad
4.5
Facilidad de uso
4.2
Asistencia al cliente
4.5
5 opiniones sobre 11 Ver todas las opiniones
Tapiwa
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 23/11/2021

Sales for Profit go for Salesforce Retail CRM

Puntos a favor

Selling support tools, analysis and report feedback tools with live feedback or current activities of the company

Puntos en contra

Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM

Aman Preet
  • Sector: Comercio minorista
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
5
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 13/7/2022

How Salesforce retail CRM is better than its competitors

Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

Puntos a favor

Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.

Puntos en contra

Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.

Raúl
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
4
Facilidad de uso
3
Asistencia al cliente
4

4
Publicado el 4/7/2022

Engage customers and earn loyalty

Puntos a favor

You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.

Puntos en contra

The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

Alternativas consideradas

NetSuite

Software anterior

Zoho CRM, Pipedrive y NetSuite
Adhya
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 22/8/2022

Salesforce and it's benefits

My overall experience is superb as it is easy to use and beginner friendly

Puntos a favor

Dashboards, Display Ad management and recommendations

Puntos en contra

Email marketing as I have not explored it much

Gustavo
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 24/5/2022

Essential tool in your Tech Stack

Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

Puntos a favor

What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.

Puntos en contra

I understand that this tool can be expensive. It is probably not the best for smaller organizations.

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