Front


Logotipo de Front

 

197 reseñas (4.5/5)
 
Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows. When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions. Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers. Support is provided via email and an online support forum. Pricing is per user per month, billed annually.
 

Front - Create rules
 
  • Front - Create rules
    Create rules
  • Front - Discuss messages
    Discuss messages
  • Front - Reply to messages
    Reply to messages
  • Front - Reports
    Reports
  • Front - Integrations
    Integrations
  • Front - Mobile view
    Mobile view
Sistemas operativos compatibles:
Navegador web (independiente de SO)

197 reseñas sobre Front

 

Marjolaine L. Especialidad: Transporte/transporte en camión/ferrocarril Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

12/3/2020

12/3/2020

Fuente de la reseña: Capterra

Best email software ever

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We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Puntos a favor

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Puntos en contra

When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Arielle B. Especialidad: Seguros Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

19/8/2020

19/8/2020

Fuente de la reseña: Capterra

Love Front- Would Recommend

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Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Puntos a favor

It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Puntos en contra

I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Lauren L. Especialidad: Logística y cadena de suministro Número de empleados:  501-1000 empleados Número de empleados:  501-1000 empleados

25/9/2020

25/9/2020

Fuente de la reseña: Capterra

A Shared Work Model DREAM!

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Puntos a favor

My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

Puntos en contra

Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.

Usuario verificado Especialidad: Marketing y publicidad Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

2/4/2018

2/4/2018

Fuente de la reseña: GetApp

One of the worst email applications I've ever used

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Puntos a favor

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Puntos en contra

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

John F. Especialidad: Telecomunicaciones Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

31/7/2020

31/7/2020

Fuente de la reseña: Capterra

Great Software, Terrible Billing and Support Policies

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Puntos a favor

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Puntos en contra

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.