Sobre Salesforce Service Cloud

Service Cloud es la plataforma de servicio al cliente n.° 1 que te permitirá ofrecer un servicio al cliente de clase mundial desde cualquier lugar gracias a sus herramientas innovadoras, datos integrados e informes en tiempo real. Es la primera plataforma de servicio al cliente totalmente digital y de extremo a extremo disponible en la actualidad, con CRM, canales digitales, voz, chat bots, inteligencia artificial, automatización y mucho más.
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Vídeo de Salesforce Service Cloud
Salesforce Service Cloud Software - 1 - miniatura
Salesforce Service Cloud Software - 2 - miniatura
Salesforce Service Cloud Software - 3 - miniatura
Salesforce Service Cloud Software - 4 - miniatura
Salesforce Service Cloud Software - 5 - miniatura

precios de Salesforce Service Cloud

Salesforce Service Cloud no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Salesforce Service Cloud

Evaluación de función

Relación calidad-precio
4.1
Funcionalidad
4.3
Facilidad de uso
4.0
Asistencia al cliente
4.2
5 opiniones sobre 579 Ver todas las opiniones
Robert
  • Sector: Banca
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 15/9/2022

Salesforce Service Cloud is Excellent for Small or Large Teams

Puntos a favor

I love the multitude of features I am able to use within the service cloud. The ease of resolving customer issues helps a lot and saves time. I definitely recommend it for any organization.

Puntos en contra

Sometimes it was slow and heavily reliant upon networks. Although it is cloud based, I needed a high speed connection for it to operate.

Shayla
  • Sector: Internet
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
5
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 13/6/2022

Easy to implement, good data management

Keeping track of and following up with my clients was made easier, and I was able to see an overall picture of my month's performance thanks to the data it provided. Because of it, I am able to come up with innovative ideas for our company. When you create a solution that can be used almost indefinitely, you need to be able to scale it. There is no end to what can be done here.

Puntos a favor

Because I've been using it for six years, I've become accustomed to it. It's also easier to use when you have all the information you need about the lead, the firm, and your calling app all on the same page. The best aspect is that you'll have a lot of options when it comes to finding new customers for your business. You'll have no trouble seeing and pursuing the best prospects.

Puntos en contra

Sometimes it's hard to tell which information is helpful and which is negative since there's so much of it out there. It's difficult to gain hands-on experience with different options.

Usuario verificado
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/8/2022

Excellent Service and support management product

Excellent product offering great service and support management for issues/ requirements

Puntos a favor

Case management, handling Case teams, auto assignment of cases to teams, live chat and email to case features

Puntos en contra

Nothing major. It would be good to have auto refresh feature on dashboard/ case queue and better control on case list views

Brandy
  • Sector: Seguros
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
2
Facilidad de uso
3
Asistencia al cliente
3

3
Publicado el 30/8/2022

Salesforce Has a great User Interface but we do tend have a lot of technical issues with it...

Overall experience with salesforce has not been the best. If the glitches were worked out I might like using it more.

Puntos a favor

I love that it makes task much easier to complete when its working correctly

Puntos en contra

The constant glitches and technical issues

Elizabeth
  • Sector: Comercio minorista
  • Tamaño de la empresa: 5,001-10,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 9/6/2022

Excellent for data tracking and analysis

This platform allows me to visualize, analyze the progress that has been made during the day, week, month or year because it allows me to store and manage important data about my company, since it allows me to observe the sales, the service provided, the campaigns of marketing that have been launched, the flow of trade that has been obtained, the productivity of the company, etc. This allows me to access the platform on any device since this platform is cloud-based, it also has a mobile version.

Puntos a favor

I like salesforce because it is a client management administration platform where I can have much more personalized attention according to the needs of clients. It helps me with the direct connection with my customers, manage business opportunities since I can automate to establish and negotiate marketing campaigns so that they are more effective with Pardot, this helps me with the unification of the sales department with the marketing department allowing me to attract, select candidates and minimize the sales cycle.

Puntos en contra

The initial setup is a bit complex and takes time.

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