AZZLY Rize is a cloud-based electronic health record (EHR) and revenue cycle management (RCM) solution for small, medium, and large behavioral health and addiction treatment organizations. Key behavioral healthcare features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools and electronic billing and claims submission.
AZZLY Rize is customizable to support each organization’s levels of care and programs. Conversion has been made easy and most facilities “go live” within 30, 60, to 90 days depending on the number of staff and locations. High focus on education and training super-users. Proficiency certificates available.
AZZLY Rize is CARF and Joint Commission compliant. DSM-5 and ICD-10 diagnostic codes are included. Clinicians and staff can receive automatic updates alerting them to unfinished tasks, and supervisors have view and manage privileges for all staff and all locations. Internal messaging for compliant staff communications and supervisory review.
AZZLY Rize is an all-in-one solution, tying documentation and medical records together with claims submissions. UR specialists, billers, administrators, and owners have one-click access to all reports and analytics. The RCM workflow has easy to read red, yellow, and green alerts, reducing billing errors. Users have access to AZZLY claim wizard and charge master to stay on top of reimbursements.
24/7 customer service and support, online or onsite training offered.
AZZLY Rize offers a basic, premium, or enterprise package that includes a monthly per-user subscription.
Leslie T. Especialidad: Cuidado de la salud mental Número de empleados: 13-50 empleados
Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.
It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting
For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.
Respuesta: AZZLY 11/4/2019
Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.
Nathan S. Especialidad: Hospital y atención sanitaria Número de empleados: 13-50 empleados
We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.
Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.
The only thing that I find challenging is the printing of medical records.
Respuesta: AZZLY 4/2/2020
Thank you, Nathan. We're so glad to have been a value to your company.
Thank you for your review. Your feedback is important to us. It's how we get better.
Usuario verificado Especialidad: Cuidado de la salud mental Número de empleados: 13-50 empleados
For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.
I can access my work from any internet connection
It is not user friendly and frequently causes decreased productivity.
Respuesta: AZZLY 30/4/2019
We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact [email protected] so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.
Megan T. Especialidad: Cuidado de la salud mental Número de empleados: 13-50 empleados
Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!
Staff communication is built in
Secure email and fax direct from azzly
No sorting option for payments recieved for each therapist/doctor
There is not a box for patient name in the SEOB tab when entering insurance payments
Respuesta: AZZLY 12/4/2019
Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever!
UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.
Deanne D. Especialidad: Cuidado de la salud mental Número de empleados: 13-50 empleados
I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.
Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.
Information that you are currently entering can be lost if connection to internet is broken
Documents have to be locked before you sign.
Respuesta: AZZLY 25/6/2019
YES! Thank you, Deanne. We are so glad that our software and our Client Services support have been a value for you.