Sobre Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support. Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management. All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.
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Vídeo de Vtiger CRM
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precios de Vtiger CRM

Vtiger CRM dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Vtiger CRM está disponible a partir de USD 42.00/mes.

Precio inicial:
USD 42.00/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de Vtiger CRM

Evaluación de función

Relación calidad-precio
4.5
Funcionalidad
4.2
Facilidad de uso
4.2
Asistencia al cliente
4.2
5 opiniones sobre 314 Ver todas las opiniones
Paulo
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 9/10/2019

Easy to use and customizable

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Puntos a favor

Its really easy to use and there are many options to customize the user experience

Puntos en contra

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Alternativas consideradas

Salesforce Sales Cloud y SugarCRM

Razones para cambiar a Vtiger CRM

I prefer vTiger cause is cost-effective and really easy to configure and use.
Carlos
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 25/10/2019

Vtiger CRM vs Competition

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Puntos a favor

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Puntos en contra

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Alternativas consideradas

HubSpot Sales Hub

Razones para elegir Vtiger CRM

Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.

Software anterior

Keap

Razones para cambiar a Vtiger CRM

We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
Vincent
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
3
Facilidad de uso
4
Asistencia al cliente
0

4
Publicado el 16/9/2022

Un logiciel saas puisant mais pas adapté à tous les besoins

Puntos a favor

Nous utilisons en interne la solution pour la création de devis, bon de commande, facture, gestion fournisseur.
C'est un logiciel très puissant et paramétrable (via développement informatique).
Elle nous permet également de gérer la production de produit matériel et logiciel.

L'outil de création de rapport est super intéressante et permet d'étudier des données

Puntos en contra

Pas de gestion de stock
Besoin de beaucoup d'investissement en développement pour obtenir une version customisé adapté au besoin

Andrew
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
3
Facilidad de uso
3
Asistencia al cliente
0

3
Publicado el 16/8/2022

One of the better Open Source CRM platforms

We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

Puntos a favor

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Puntos en contra

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Tim
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 30/6/2022

An affordable yet capable CRM for businesses of all kinds

I beleive vtiger was the reason we were really able to be comfortable in sales automation,

Puntos a favor

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Puntos en contra

The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.

Alternativas consideradas

Salesforce Essentials

Razones para elegir Vtiger CRM

Cost was phenomenal

Software anterior

NetSuite

Razones para cambiar a Vtiger CRM

Ease of getting started

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