Joshua K. Especialidad: Comercio minorista Número de empleados: 2-10 empleados
I am a seller on a popular online marketplace that has recently increased their shipping rates for sellers. This led to a substantial profit decrease on lower-weight items shipped via USPS First-Class. The discounted rates on ShippingEasy beat the rates of the online marketplace. This has helped my business restore its profits on such items.
The thing I absolutely like the most about ShippingEasy is that they offer a FREE plan with plenty of features - something that's hard to find elsewhere. The most useful feature included with all plans is the integration with an Amazon seller account. This allows me to print labels for orders received, view FBA inventory, and manage reviews. The free plan includes 50 shipments per month, integration with an unlimited number of stores/carts/marketplaces, and batch label printing.
One feature that's lacking in the FREE plan is the ability to link carrier accounts other than USPS. It would be nice if I were able to link my FedEx account with ShippingEasy. This feature is included in the paid plans, however.
Usuario verificado Especialidad: Electrónica de consumo Número de empleados: Trabajador autónomo
It's fairly easy to select the best service and ship, and there are inexpensive options for small flat letters, etc.
I wish I could connect to my PayPal to pay for packages, rather than using a credit card and paying it off. I also wish it would show combinable orders instead of requiring me to select 'combine orders' box. Finally, it does not save package details when checking between services. Actually, I wish it would compare different services (UPS, USPS, FedEx) to be able to select the most cost-effective option.
Deidra G. Especialidad: Ropa y moda Número de empleados: 10,000+ empleados
Makes shipping super quick and easy, amazing professional labels. And honestly, if I can use it, it's dummy proof!! Ha!
Love how you can implement your customers information and it will print an amazing label with all their info!! So much easier than hand writing plus having to keep up with what you need to ship!!
The only con I've seen is when it's time to update, that can be a little time consuming, but once its done, it seems like the program always gets better!
Ryan L. Especialidad: Salud, bienestar y deporte Número de empleados: 2-10 empleados
Cheaper insurance and contacting Bria (after several tries to other, less awesome, agents).
Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.
It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!
Respuesta: ShippingEasy 30/5/2017
We're thrilled to hear such great things about Bria's level of service. We have high standards when it comes to our customer service, and Bria certainly upholds those standards! Thank you for sharing your experience.
As for the concern of functionality within the app itself, we are always looking to make adjustments and improvements based on customer feedback. We have added a feature request ticket based on your conversation with Bria. Once our development team can outline and prioritize the work, Bria will follow-up with you.
In the meantime, Bria has informed us that she has presented you an alternative resolution using Shipping Rules. While not precisely what you were looking for, hopefully that can help in the interim. The platform is meant to make life easier for merchants like you, so we are sorry we didn¿t hit the mark right off-the-bat.
Again, we appreciate your feedback and look forward to making sure ShippingEasy meets your shipping needs.
Samantha R. Especialidad: Software informático Número de empleados: 5001-10,000 empleados
Overall experience with ShippingEasy is not bad, but not the best. I think there are better options out there to be explored but it can definitely do what needs to be done.
ShippingEasy is quite cost-effective in comparison to a lot of other options out there for what it offers, so that makes it a great competitor. It does what it needs to fairly easy. The customer support is also great.
It can be a bit difficult to set up unless you have experience with this sort of software, and you really have to read through all of their supporting documents to get an idea of how to use it. I wouldn't say it's very 'new user friendly'.