ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, ChARM Health’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition.
The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools.
ChARM Health's marketplace ecosystem offers a multitude of mobile apps and add-ons with a large and growing number of integration partners along with readily available ChARM Health APIs including FHIR APIs to meet your growing needs.
ChARM Health comes with a complimentary Patient portal that allows patients to securely message Practices, view visit summaries, hand-outs, treatment plan, Rx refills, pay bills, sign forms, schedule appointments and more. Custom phone, email, or text message reminders help Practices provide timely and quality Patient care. Support is offered via email, chat and phone by trained Support specialists.
Charles C. Especialidad: Salud, bienestar y deporte Número de empleados: 11-50 empleados
For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.
Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.
Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.
Phyllis R. Especialidad: Práctica médica Número de empleados: 2-10 empleados
I would definitely purchase this EHR again. It is saving time which is now spent on developing and maintaining our patient base. The recall system has been most helpful. Automating the process for upcoming appointments and lab tests has eliminated a patient from not having the proper screenings prior to the Doctor's appointment. It also keeps the patient from getting 'lost' because a recall wasn't done.
The software is user friendly. Setup is not difficult. Learning the system is logical. Being able to access the different elements of the Charm EHR helps with training the employees using the system. As they begin to integrate the information about the practice into the Charm EHR their initial orientation reinforces the information they need to complete their tasks. Being able to add different programs is a plus factor. You don't become overwhelmed with too much information at one time. If there are problems support is there to assist where assistance is needed.
I would like to see Charm use videos with explanations that can be downloaded as slides in order to be able to quickly reference the items being taught. Chatting is fine but when you are interrupted and come back to what you were doing there maybe a lapse of time whereby you are not able to recall exactly what you were suppose to do to resolve the problem. Perhaps U-Tube could be an answer if Charm doesn't have their own site setup. This would be a more user friendly method of learning the EHR.
Elizabeth S. Especialidad: Práctica médica Número de empleados: 11-50 empleados
I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.
Fullscripts integration, telemedicine, PMP integration.
There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.
Respuesta: MedicalMine 22/9/2020
Dear Dr. Seymour, Thank you for your review!
We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration.
Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm.
We value our customers' opinions and would like to thank you for bringing this to our attention.
We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right.
Ranjani from Charm Health
Lisa A. Especialidad: Salud, bienestar y deporte Número de empleados: 2-10 empleados
I've used at least 5 different EHRs and this is by far the best one out there. Integrated billing, inventory, scheduling, reports, and a top-notch patient portal.
The features are always adapting; it seems like they anticipate our needs even before we do!
Can be a little glitchy at times but the tech team is always quick to resolve the issue.
Emily E. Especialidad: Práctica médica Número de empleados: Trabajador autónomo
I am happy with my selection of Charm. I have been using it for 15 months and have worked out the kinks in my processes. As with any EHR, not everything is perfect, but it fulfills my need. And the cost is well worth it!
I like everything being in one place - office notes, appointments, faxes, documents, patient messages, appointment requests, billing. I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.
Creating my own templates is time consuming, but I appreciate being able to use templates developed by other practices as well. I wish it came with a virtual assistant!