Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.
This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue.
Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.”
Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for small to mid-sized nonprofits in a handful of verticals, including animal welfare, faith-based organizations, and human services.
Bloomerang was a Startup of the Year finalist for the TechPoint Mira Awards.
Jeff M. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 2-10 empleados
At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.
Bloomerang is intuitive and easy to use.
Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else.
The ability to create embedded forms is a lifesaver.
The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file.
The integrated DonorSearch option is convenient, useful and cost-effective.
If my organization ran a ton of events, I'm not sure this would be my optimal solution.
Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.
Cyrilla H. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 2-10 empleados
My experience with Bloomerang has been very positive.
I feel Bloomerang is a good donor management software and works very great the the size of our organization. It is easy to navigate and the customer support is timely and helpful. They are continuously improving the software.
My biggest negative is not really the software but my ability to keep up with the changes/improvements. For example we have the system for several years and built a lot of our emails using templates that were donor concentric at that time. When you need an email you just copy them and adjust the content for the new email. What I found during the pandemic is the current new templates give a fresh look. I had time to rebuild some of this communication.
Brian V. Especialidad: Organización cívica y social Número de empleados: Trabajador autónomo
Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.
No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.
Do a deep dive. Make a list of all the features you need and use in your current software and ask about all of them. I was sold by Bloomerang's ease of use, and failed to ask about a few key pieces of needed functionality. I've paid dearly with my time, spending hours hassling with inconsistencies and updating data one piece at a time instead of all at once. Currently, I can't recommend this software. I still hold out hope that it will improve enough for that to change. eTapestry is not nearly as user friendly on the surface, but ultimately MUCH more productive and functional. I probably wouldn't have switched if I knew then what I know now.
Respuesta: Bloomerang 28/4/2020
Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously!
You now have the ability to edit individual letters without the need to export!
We also now have a Mailchimp integration!
We're always making improvements, so be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!
Angie C. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 13-50 empleados
I switched to Bloomerang after being with another database system for a little more than a year. I have never looked back and have recommended Bloomerang to so many other nonprofits in my area. I have never had a problem that couldn't be figured out or worked around.
The clean look, ease of use and ever-updating features are wonderful. The additional trainings on many topics related to non-profits are a bonus. I love that I never have to encounter the word "query" when running reports! I also appreciate that many features are automatically included so I don't feel "nickel and dimed" every time I need to integrate new features.
I wish there was an easy "shopping cart" feature that would integrate with my website so I could easily sell tickets to events without having to manually each purchase.
Kerrie C. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 2-10 empleados
Having bloomerang has allowed us to be able to have all of our data in one place instead of having multiple spreadsheets in various places. It helps when finding information for potential donation requests and providing back up. I like that all employees can access information for all of our constituents in one place so we can tell who talked to who and when. It has helped to streamline many of our functions.
The ease of use of the software, getting to the necessary information is very easy. I also like the on-demand tutorials, this allows the user to reference something they don't know how to do and watch a live example. I also like the support chat feature, you never have to wait very long and they always assist with finding the best option.
The only feature that I struggle with is that you cannot use the event registration feature if there is no payment. I know they can fill out a form that we can add to our website, but there should be a way to allow the use of a registration form without payment.