DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.
Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.
The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.
DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.
Kimberly M. Especialidad: Juegos de ordenador Número de empleados: 2-10 empleados
I have to send several NDA contracts so that I can safely discuss the projects I am designing and working on. DocuSign makes this process extremely easy and more importantly quicker then waiting on mail to return a contract before you are safe to discuss the project. For me DocuSign is a tool I can’t live without for my daily business operations. It allows me to be efficient and organized with my signed contracts and documents. I think that in the future all of the document signing will go digital and this service is the best I have used so far.
• Easy to set up documents for signatures.
• Really fast loading of documents.
• Save your signature once and reuse it for multiple signings.
• As a business owner you can do everything from sending your own contracts, to sending employee verification information and tax documents.
• Documents are stored online so you never have to worry about losing them.
• You can sign docs from anywhere you have a Wi-Fi connection.
• If you need to make changes to a document, you must scrap the whole thing and start over because you can’t edit it after you send it.
Nadia B. Especialidad: Salud, bienestar y deporte Número de empleados: Trabajador autónomo
DocuSign has allowed me to send and receive signed contracts and other documents in a seamless, rapid way. I have concluded agreements in a more efficient way thanks to this tool. It has also allowed to sign things without the hassle of other applications, like pasting my signature into Adobe forms or otherwise inserting my signature from a saved image. This is a huge time and energy saver.
Using DocuSign allows me to sign and have others sign documents in a legal, efficient way with very little hassle. DocuSign means there is no printing involved, and no scanning in of signatures required, either. This means contracts get returned much faster than if DocuSign wasn't involved in the process and a pen and paper signature and mailing were involved. The interface is nicely done and it's easy to track who has signed what. It's also a very secure platform to use for sensitive information.
The pricing! It would be nice if there were a free version for people who don't have a regular use for it, and I think the prices could be more affordable. It does offer a lot of benefits, though, so if you regularly send out contracts the price is justified.
Ricky T. Especialidad: Productos farmacéuticos Número de empleados: 13-50 empleados
Definitely changed the way we do business. It's helped us be more efficient and organized. Before it was a headache to coordinate schedules to obtain physical signatures. Now with DocuSign, signatures are simple and easy to obtain!
The convenience of being able to obtain secured signatures using email. We use this software to easily obtain signatures for everything: timesheets, expense reports, contracts, etc. You can easily customize your signature templates to your needs and it's pretty simple. You can add several security measures as well to ensure verify the signer. I would say it's pretty user friendly for the signer because we have a lot of older people we deal with and for the most part they can easily sign and complete. This software integrates with our Cloud Base Storage system Box which make things seamless and convenient.
It is a bit pricey. You basically buy "envelopes" in batches to use to send for signatures. "Envelope" is a term DocuSign uses for anytime you send a file(s) to send for signature(s). Once you send an envelope if the signer doesn't sign for whatever reason it still counts as an envelope used. Basically, once you click send for signature an envelope it's used and no refunds. Another thing that is a bit annoying is applying templates if DocuSign software doesn't automatically detect one of your existing signature templates. I feel it requires too many clicks to apply a template manually. There should be a shortcut button somewhere on the main page to save on time.
Ed H. Especialidad: Tecnología y servicios de la información Número de empleados: 5001-10,000 empleados
- The one-off signature process is relatively strait forward
- Pretty clean interface
- Seems to have a decent API and integrate with other products
Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere!
Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here.
Other things worth noting
- Activating additional sub-accounts forces a password reset for that user
- Resetting passwords also requires resetting security questions
- Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.
Loiane G. Especialidad: Servicios financieros Número de empleados: 5001-10,000 empleados
Electronic document management is, honestly, a nightmare. Some groups still fax their documents... leaving the majority of us without a fax machine in the dark. Some groups send PDFs back and forth over email leaving a multitude of questions about how to print/scan the docs. DocuSign has made this all so much easier by simply requiring a browser. It even works for most users on a mobile device. Its a huge win and a huge step forward.
The DocuSign interface is flawless and clean. It's really easy to organized documents and apply templates. There are a number of great dashboard views that make it easy to track which documents are still pending or have been completed. Groups of documents can be made into a template that can be sent to an individual.
There are still cases where someone will have issues viewing/signing documents and that can be frustrating when I want so badly to depend on the software. This is likely due to outdated or non-standard hardware/software but everything that can be done to make the service more accessible is appreciated.