Nextiva is a business-focused VoIP phone system serving small businesses and enterprises. The Nextiva VoIP service provides users with a complete phone, chat, texting, and fax solution.
Customers get more than phone service. They get access to a complete suite of communication tools such as CRM, surveys, analytics, and automation.
It's easy to manage the company's phone system. Employees can stay in touch with customers and co-workers with the Nextiva App, available on Windows, macOS, iOS, and Android. When businesses switch to Nextiva, they typically save 60% compared with traditional phone service.
Top features include unlimited calling across the United States and Canada, an auto-attendant, conference calling, text messaging, reporting and analytics, and toll-free phone numbers. Larger organizations enjoy Nextiva's affordable SIP Trunking and call center solutions.
Renowned for its reliability, Nextiva provides businesses with voice solutions that scale to their needs. Nextiva's data centers are strategically located across the United States. As a result, calls placed over the Nextiva networks are crisp and clear.
Enterprises trust Nextiva's platform for its security and integrity. The company's data centers are ISO/IEC 20071 certified. The platform is compliant with SOC 2, and they offer solutions that comply with PCI and HIPAA.
Jean H. Especialidad: Salud, bienestar y deporte Número de empleados: 51-200 empleados
1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We
What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.
David K. Especialidad: Suministros y equipo para empresas Número de empleados: 51-200 empleados
The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.
Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.
Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!
Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.
1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.
Julie M. Especialidad: Estudios de mercado Número de empleados: 13-50 empleados
The overall experience with nextiva is good. The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.
I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc. Nextiva also sends voicemails to my email inbox which is nice.
My one frustration with nextiva is sometimes I feel like I just miss calls or miss voicemails. Or most recently I got a voicemail but couldn't listen to it. I feel like this could be user error, but then again I dont ever have trouble listening to voicemails so I don't know why it would be giving me trouble now. Other than that nextiva has been working well.
Juan B. Especialidad: Externalización/deslocalización Número de empleados: 13-50 empleados
Its been like walking across the Mojave desert barefoot.
Nothing. not a single thing... it's all glitchy
The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.
Nathan Z. Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados: 13-50 empleados
Our phones are solid and adding Analytics was a great addition to our overall service. They can quickly make adjustments to a changing IT environment if needed. Their internal support team is very knowledgeable about the back-end settings that need to be address in your specific setup. They are very helpful in answering questions.
-Pay only for options you use
-Great Customer Service for set up of new phones.
-Account Managers are usually very attentive to your individual needs.
-RRL Fees are a little high and there is no detail on why they charge it for each line.
-Account Mangers change quite often
-Website portal is sometimes hard to navigate between the old platform and the new one.