The Salesforce Sales Cloud is an on-demand CRM platform offering applications for small, midsize, and enterprise organizations, with a focus on sales and customer relationships.
This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.
With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.
The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.
Yorlnins B. Especialidad: Software informático Número de empleados: 11-50 empleados
22/4/2020
22/4/2020
es una gran herramienta la cual a facilitado el trabajo dentro de la empresa, permite llevar un control y medicion sobre todos los procesos tanto administrativos como de ventas, es maravillosa.
es fácil de usar y se integra con las herramientas de la empresa
hasta la fecha no encuentro nada que no me guste
Usuario verificado Especialidad: Internet Número de empleados: 11-50 empleados
23/4/2020
23/4/2020
Es una herramienta que es necesaria para cualquier empresa que trabaje en el área comercial, la mejor de todas
para nada no encuentro ningún problema la he usado en distintas empresas y siempre funciono a la perfección
Usuario verificado Especialidad: Fabricación de productos eléctricos/electrónicos Número de empleados: 51-200 empleados
25/6/2020
25/6/2020
Excelente herramientas para la gestión de ventas, seguimiento de visitas al cliente, asi como tambien una facil plataforma para el uso de las funciones
La plataforma permite una facil interacción para cargar la información de cliente, hacer seguimiento a las visitas, asi como tambien un historico de la cartera de clientes.
Integrar la antigua herramienta con la nueva plataforma fue complicada y casi que se tuvo que realizar uno a uno de nuevo.
Usuario verificado Especialidad: Marketing y publicidad Número de empleados: 11-50 empleados
25/4/2020
25/4/2020
No tuve mucha ya que no pude avanzar del log in porque no la comprendía.
No me siento identificada con la plataforma, no la comprendí.
No me permitía un formulario de registro, no tenía una presentación de marca para entenderla y enamorarme de ella.
Huw W. Especialidad: Hardware informático Número de empleados: 10,000+ empleados
6/11/2019
6/11/2019
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
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