Soffront Online CRM is a Customer Relationship Management and Marketing Automation solution for mid-size companies in a wide range of industries such as construction, telecommunications, manufacturing, engineering, and more.
Soffront Online CRM offers a single database between marketing and sales as an integrated solution that includes lead management, email and social marketing, marketing automation rules, sales workflows, sales prospecting tools, forecasting management tools, customization tools, and more.
Users can also customize the system to create a sales process that matches existing workflows, and is able to be broken into stages and defined tasks. The software can even be configured with drag-and-drop tools, instead of programming or needing external IT knowledge.
Soffront Online CRM is an entirely web-based system, with no need to install anything and the ability to access the system from any preferred web browser. Data is backed up daily, and updates are made in real time.
Usuario verificado Número de empleados: 13-50 empleados
Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given
We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.
The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.
Hassan K. Especialidad: Marketing y publicidad Número de empleados: 51-200 empleados
It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.
When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.
I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.
Kyle F. Especialidad: Software informático
The flexibility of the product and the ability to customize it the way we want to use it.
The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.
get some hands on experience and make sure they fully understand what their needs are before exploring a solution
Nicole T. Especialidad: Consultoría de gestión Número de empleados: 2-10 empleados
I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.
Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.