SimplyBook.me


 
SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients. The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page. Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required. Service providers can synchronize their personal google or outlook calendars to their SimplyBook.me booking calendar. The solution provides booking widgets for Facebook, WordPress and other CMS systems. Pricing is based on a number of bookings and number of chosen custom features.
 

SimplyBook.me - SimplyBook.me Calendar
 
  • SimplyBook.me - SimplyBook.me Calendar
    SimplyBook.me Calendar
  • SimplyBook.me - SimplyBook.me Dashboard
    SimplyBook.me Dashboard
  • SimplyBook.me - SimplyBook.me Services page
    SimplyBook.me Services page
  • SimplyBook.me - SimplyBook.me Multiple locations
    SimplyBook.me Multiple locations
  • SimplyBook.me - SimplyBook.me Book services
    SimplyBook.me Book services
  • SimplyBook.me - SimplyBook.me Sign in
    SimplyBook.me Sign in
Sistemas operativos compatibles:
Navegador web (independiente de SO)

858 reseñas sobre SimplyBook.me

 

Ivan E. Especialidad: Aprendizaje en línea Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

17/11/2020

17/11/2020

Fuente de la reseña: Capterra

Excelente sistema para reservas

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Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas de manejo de reservaciones y pagos. Todo de una manera fácil

Puntos a favor

Fácil de usar y adaptable a cualquier tipo de evento que desees agendar ademas de las integraciones que puedo

Puntos en contra

En este momento no he encontrado ninguna

Respuesta: SimplyBook.me 2/12/2020

Dear Ivan

Thank you so much for leaving your fantastic review, we appreciate it enormously!

All the best
The SimplyBook.me team

Nuria M. Especialidad: Cuidado de la salud mental Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

13/2/2021

13/2/2021

Fuente de la reseña: Capterra

Sin soporte telefónico y sin atención inmediata ante incidencias graves en el servicio.

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Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona el chat en vivo y ni estoy recibiendo emails respondiendo a mis solicitudes de asistencia inmediata.

Puntos a favor

Lo mejor de esta herramienta es el amplio número de funciones configurables.

Puntos en contra

La única asistencia que se ofrece es online, mediante un chat que no siempre está activo. Este hecho, ha provocaddo que hoy los servicios estén totalmente desatendidos, sin un lugar al que acudir ante problemas graves de acceso a la propia cuenta.

En los términos y condiciones aparece un número de contacto de Washington al que responde el buzón de voz de otra compañía.

Toda la configuración depende de cuántas horas tengas disponibles para visitar cada uno de los tutoriales para ajustar la herramienta a tus necesidades.

Si has hecho una cuenta en un idioma inicialmente, aunque sea la cuenta de prueba, este idioma se traslada automáticamente a todas las plantillas y sólo escribiendo manualmente cada plantilla o empezando con una cuenta desde cero puedes contar con plantillas en otro idioma.

Respuesta: SimplyBook.me 25/2/2021

Dear Nuria,

Thanks for taking the time to leave us your feedback. I am sorry to hear that you are not happy with our service. It is correct that we do not provide telephone support but we have our Live Chat agents working 24h during the working week so you should always be able to reach them and they will respond quickly. I hope you were able to reach our Live Chat to help you get into your account by now. If not then reply to this email and I will make sure we do everything we can to help you out.

All the best
The SimplyBook.me team

Kostas O. Especialidad: Producción audiovisual Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

16/9/2020

16/9/2020

Fuente de la reseña: GetApp

Not flexible enough

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If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Puntos a favor

Easy of use, many integrations with other software. Fast interface, simple

Puntos en contra

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

Traducir a español

Respuesta: SimplyBook.me 30/9/2020

Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Dianne R. Especialidad: Arte y artesanía Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

6/9/2020

6/9/2020

Fuente de la reseña: Capterra

Just what we needed.

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I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Puntos a favor

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Puntos en contra

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Traducir a español

Respuesta: SimplyBook.me 30/9/2020

Dear Dianne,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

All the best
The SimplyBook.me team

Silvina E. Especialidad: Comercio minorista Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

6/1/2021

6/1/2021

Fuente de la reseña: Capterra

Going past the trial will invest.

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I am excited to be able to make booking easier for my clients and on social media.

Puntos a favor

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Puntos en contra

Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.