Sobre Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
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Vídeo de Five9
Five9 Software - 1 - miniatura
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precios de Five9

Five9 no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Five9 está disponible a partir de USD 100.00/mes.

Precio inicial:
USD 100.00/mes
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Five9

Evaluación de función

Relación calidad-precio
4.0
Funcionalidad
4.1
Facilidad de uso
4.2
Asistencia al cliente
4.3
5 opiniones sobre 414 Ver todas las opiniones
Kristianna
  • Sector: Seguros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 3/8/2022

Telesales, auto dialer, live monitoring, the list is endless!

My overall experience with Five9 has been positive. I have used other applications for these same business operations and experienced consistent service interruptions and crashing. But, Five9 has not had those same issues in my experience and allows our operations to run smoothly for telesales agents, customer service, and leadership alike.

Puntos a favor

Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc. It truly makes all telesales operations possible AND support operations run smoothly.

Puntos en contra

When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.

Kimber
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 1,001-5,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/10/2019

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Puntos a favor

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Puntos en contra

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Respuesta de Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Respondido el 14/10/2019
Wei Jie
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 15/6/2022

Cloud Contact Center Solution for Ever Changing Business Need

Ease of deployment and expansion based on ever changing business need.

Puntos a favor

Flexibility to expand and downsize the capacity

Puntos en contra

Lack of Coverage and Support in certain region and countries outside US.

Alternativas consideradas

Avaya OneCloud UCaaS

Razones para elegir Five9

Global Strategy to reduce footprint for on-premise solution

Software anterior

Avaya OneCloud UCaaS

Razones para cambiar a Five9

Cloud Solution
Christopher
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
2
Facilidad de uso
1
Asistencia al cliente
3

3
Publicado el 6/8/2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Puntos a favor

Once you get it going, which isn't easy at all, it doesn't quit running.

Puntos en contra

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Alternativas consideradas

RingCentral MVP

Razones para elegir Five9

Poor management choices left for me to implement.

Software anterior

RingCentral MVP

Razones para cambiar a Five9

My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Osman
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
3
Facilidad de uso
5
Asistencia al cliente
0

4
Publicado el 28/7/2022

Use Five9 as a solution for your company

Puntos a favor

How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.

Puntos en contra

It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.

Alternativas consideradas

NICE CXone y Genesys Cloud CX

Razones para cambiar a Five9

It offered what we needed at the moment, the flexibility on how to setup the users and the price.

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