Sobre Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data. The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights. Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
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Vídeo de Lightspeed Retail
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precios de Lightspeed Retail

Lightspeed Retail no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Lightspeed Retail está disponible a partir de USD 69.00/mes.

Precio inicial:
USD 69.00/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Lightspeed Retail

Evaluación de función

Relación calidad-precio
4.1
Funcionalidad
4.1
Facilidad de uso
4.2
Asistencia al cliente
4.2
5 opiniones sobre 871 Ver todas las opiniones
Zondre
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 14/6/2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Puntos a favor

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Puntos en contra

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Alternativas consideradas

Clover, Shopify POS y Vend

Razones para elegir Lightspeed Retail

I wanted a cloud based integrated system

Software anterior

Clover, Shopify POS y Vend

Razones para cambiar a Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Elizabeth
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 6/6/2022

Fantastic product for any retail business. Excellent value.

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Puntos a favor

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Puntos en contra

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternativas consideradas

GolfNow

Razones para elegir Lightspeed Retail

There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Razones para cambiar a Lightspeed Retail

Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.
Lena
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña
Relación calidad-precio
1
Funciones
3
Facilidad de uso
1
Asistencia al cliente
1

1
Publicado el 9/6/2022

The WORST CUSTOMER SERVICE

If your thinking of using Lightspeed, skip the hours of frustration and go straight to Square or Shopify. The customer service is the worst I’ve ever encountered, and I work in customer service. The sales rep I was assigned was dishonest, unresponsive and incompetent. I literally spent hours trying to make things work. I asked on numerous occasions to be sent to someone else and the company could not seem to do it. I asked to speak to his manager, and was referred back to him. It was the most bizarre and frustrating experience I’ve had in 13 years as a retailer.

Puntos a favor

I liked the idea of all the integrations

Puntos en contra

Terrible customer support. There was no way for me to really evaluate the functionality of the software bc of this

Respuesta de Lightspeed

Hi Lena,

Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps.

Thank you for your understanding.

Thank you,

Lightspeed Commerce

Respondido el 10/6/2022
Daniel
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 31/5/2022

Easy Switch to Lightspeed Retail

Overall it has been an easy switch and easy to use software.

Puntos a favor

The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.

Puntos en contra

The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.

Alternativas consideradas

The Edge, MicroBiz Cloud POS y PIRO Fusion

Razones para elegir Lightspeed Retail

Lack of options, no website integration. Multiple registers and credit card terminals.

Razones para cambiar a Lightspeed Retail

Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.
Miguel
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
1
Funciones
5
Facilidad de uso
3
Asistencia al cliente
1

4
Publicado el 20/6/2022

Horrible Customer Service

After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Puntos a favor

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Puntos en contra

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Alternativas consideradas

Epos Now y GoDaddy Website Builder

Razones para cambiar a Lightspeed Retail

Functionality and features. Retail and E-com in one package.

Respuesta de Lightspeed

Hi Miguel,

Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps.

Thank you,

Lightspeed Commerce

Respondido el 23/6/2022

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