Zoho CRM


Logotipo de Zoho CRM

 

4083 reseñas (4/5)
 

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.

Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.

Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.

 

Zoho CRM - Zoho CRM ask Zia
 
  • Zoho CRM - Zoho CRM ask Zia
    Zoho CRM ask Zia
  • Zoho CRM - Zoho CRM homepage
    Zoho CRM homepage
  • Zoho CRM - Zoho CRM best time to contact
    Zoho CRM best time to contact
  • Zoho CRM - Zoho CRM kanban view
    Zoho CRM kanban view
  • Zoho CRM - Zoho CRM sales signals
    Zoho CRM sales signals
  • Zoho CRM - Zoho CRM trend dashboard
    Zoho CRM trend dashboard
Sistemas operativos compatibles:
Navegador web (independiente de SO)

4083 reseñas sobre Zoho CRM

 

Samuel F. Especialidad: Edición Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

19/4/2020

19/4/2020

Fuente de la reseña: Capterra

Spanish: Me Encanta!!!

Facilidad de uso

 

Funcionalidad

 

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Es excelente es mi software que contabilidad que uso, me encanta todas las funcionalidades, envía correos automáticos a mis clientes con sus facturas mensuales, puedo descansar tranquilo de que la contabilidad y mis cobros a clientes están muy bien gestionados con Zoho Invoice

Puntos a favor

Amo completamente este software es el mejor del mundo entero, tiene muchas posibilidades de personalización, los precios son muy buenos

Puntos en contra

Más integración con pagos en Colombia para poder enviar cobros a clientes

Kamila A. Especialidad: Marketing y publicidad Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

22/4/2020

22/4/2020

Fuente de la reseña: Capterra

Observaciones

Facilidad de uso

 

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Crear contenido para redes

Puntos a favor

La rapidez al recibir mails en mi trabajo

Puntos en contra

No puedo descargar archivos desde mi teléfono

Shawn B. Especialidad: Tecnología y servicios de la información Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

7/5/2020

7/5/2020

Fuente de la reseña: Capterra

A CRM for the Masses

Traducir a español
Facilidad de uso

 

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Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Puntos a favor

This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Puntos en contra

Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

Gwen E. Especialidad: Marketing y publicidad Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

24/2/2020

24/2/2020

Fuente de la reseña: Capterra

Customizable CRM Offers Great Flexibility

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Transitioning into a new CRM always is a huge change and undertaking across the board. We have only really experienced positive changes that have pushed us for better and more time efficient performances. Being able to transition was smooth and successful and we are able to bring all departments on board on the use of this.

Puntos a favor

This CRM offers customizable automations to really streamline your work experience. We use this to assign and set tasks for clients plus review employee performance. We have been able to completely eliminate Google Docs and move over to politely Zoho to track and record stats. Being able to personalize your home screen is a major plus. Our Sales Team has also been able to be fully integrated onto the platform and can set up leads in the system. The transfer over to this CRM has been much easier than it would be on most platforms and our team members have are soon going to be utilizing email functions through this, as well. I’ve loves the overall experience of learning this platform and discovering how truly time saving it has been for everyone across the board! I would highly encourage the use of this CRM across almost all business platforms due to its customizable options!

Puntos en contra

We would love to seethe option for color coding and the use of all emojis across the system. There is limited use on those and we would like to be able to set tasks with symbols by them or have them tabbed with a color.

Usuario verificado Especialidad: Software informático Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

22/6/2018

22/6/2018

Fuente de la reseña: Capterra

If you want to keep your sanity, then stay away from ZOHO

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The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

Puntos a favor

The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

Puntos en contra

There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.