UpKeep


Logotipo de UpKeep

 

1178 reseñas (4.5/5)
 
UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before. UpKeep offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include notes, a color-coded priority rating, images, assets and users. The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies across various industry verticals. UpKeep offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.
 

UpKeep - Schedule work orders
 
  • UpKeep - Schedule work orders
    Schedule work orders
  • UpKeep - Manage inventory
    Manage inventory
  • UpKeep - Manage Assets
    Manage Assets
  • UpKeep - View reports
    View reports
  • UpKeep - Work Order List
    Work Order List
  • UpKeep - Manage work orders with ease
    Manage work orders with ease
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Navegador web (independiente de SO), Windows 2000, Windows 8

1178 reseñas sobre UpKeep

 

Dirk K. Especialidad: Propiedad inmobiliaria Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

29/7/2019

29/7/2019

Fuente de la reseña: Capterra

Crucial Team Management

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This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Puntos a favor

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Puntos en contra

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

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Respuesta: UpKeep Technologies 19/9/2019

Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick D. Especialidad: Instituciones religiosas Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

13/8/2020

13/8/2020

Fuente de la reseña

Perfect CMMS for my Needs

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Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Puntos a favor

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Puntos en contra

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Aaron W. Especialidad: Ingeniería industrial o mecánica Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

15/12/2020

15/12/2020

Fuente de la reseña

Simple and Effective

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Great so far. Looking forward to getting my direct reports involved in developing the system

Puntos a favor

The ease of access and functionality with a user friendly interface that is simple to use.

Puntos en contra

To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate

Jamie P. Especialidad: Organización de eventos Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

28/2/2019

28/2/2019

Fuente de la reseña: Capterra

A very strong start, but a long way to go yet.

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We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Puntos a favor

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Puntos en contra

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Matt L. Especialidad: Tecnología y servicios de la información Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

15/12/2020

15/12/2020

Fuente de la reseña

Software that works for you.

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Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

Puntos a favor

We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

Puntos en contra

The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.