Square Point of Sale

Puntos a favor

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Puntos en contra

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Puntos a favor

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register.

In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Puntos en contra

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Puntos a favor

We love that its easy to setup and use. Customer support is amazing. It is also very easy to learn.

Puntos en contra

Can't really say there are any cons to this software.

Alternativas consideradas

Razones para cambiar a Square Point of Sale

Puntos a favor

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

Puntos en contra

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer was charged twice and times where the customer was never charged at all! It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market. There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid. I also tried Square on multiple devices but the problems persisted.

Puntos a favor

It has a clean simple user interface both on the internal side of things and the customer facing side. Customers recognize square and are both familiar and comfortable processing payments here.

Puntos en contra

A few years ago we had problems with connecting devices to smart phones. Seems like these issues have been resolved. There also seems to be an error that occurs 9/10 times when trying to share an invoice link manually. It will send an email to the customer even if you select the option to send it manually. Not a deal breaker by any means, but sometimes we would like to send it via text and not email, but are forced to do both.