Square Point of Sale

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Puntos a favor

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Puntos en contra

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :)

You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too.

In terms of switching to square, make sure your existing equipment can be reused .

Puntos a favor

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register.

In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Puntos en contra

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

I think in this day and age the ability to easily set something up and apply its use almost immediately to keep track of your sales is a blessing.

Puntos a favor

I enjoyed the ease of use that Square provided in the initial setup and ease of use.

Puntos en contra

This product is one of the few that I do not have any major issues with.

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Puntos a favor

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Puntos en contra

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

My experience with Square Point of Sale has been nothing but positive. It doesn't have any system glitches or any problems.

Puntos a favor

I have used Square Point of Sale for over 2 years and it has never disappointed me. I love that the software is easy to use. I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone. You can type in the card and easily just charge the card. The card swiper is very convenient and attaches to my phone for use anywhere on the go. I also find that it works well with my phones service. I don't have issues with connection that would require me to connect it to wifi. I also like that I am not paying a monthly fee to use the service. Square only takes a little as a transaction fee from each transaction.

Puntos en contra

I don't like when it has timed me out when I haven't used the app on my phone for a while and I have to think about what my password is. It's a pain if you are in a hurry and getting ready for an event. I think a fingerprint sign-in would be great to make it faster if you do forget your password and your short on time.