Sobre Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
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Vídeo de Dynamics 365
Dynamics 365 Software - 1 - miniatura
Dynamics 365 Software - 2 - miniatura
Dynamics 365 Software - 3 - miniatura
Dynamics 365 Software - 4 - miniatura

precios de Dynamics 365

Dynamics 365 no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Dynamics 365 está disponible a partir de USD 50.00/mes.

Precio inicial:
USD 50.00/mes
Detalles de precios:
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Versión gratuita:
No
Prueba gratuita:

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Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...

Opiniones de Dynamics 365

Evaluación de función

Relación calidad-precio
4
Funcionalidad
4.5
Facilidad de uso
4
Asistencia al cliente
4
5 opiniones sobre 4,165 Ver todas las opiniones
Ty C. Ty C.
  • Sector: Papel y productos forestales
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 15/11/2019

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Puntos a favor

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Puntos en contra

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a Dynamics 365

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
April L. April L.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 5,001-10,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 4/2/2021

Multifunctional Top of The Line Software.

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example,

Upgrade dynamic

Improve business measure results

Drive advancement

Improve business measure readiness

Improve client relations/administration

Drive income development

Cost the board

Improve provider or accomplice connections

Make inward/operational efficiencies

Lessen time to advertise

Puntos a favor

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Puntos en contra

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer.

Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

José raúl P. José raúl P.
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 9/11/2021

Great CRM for B2B Businesses

Great CRM software for B2B enterprises

Puntos a favor

customer support, document management capacity, dashboards, and ad-hoc report builder from the setup phase

Puntos en contra

missing integration with other Microsoft products such as Linkedin

Alternativas consideradas

NetSuite CRM, Zoho CRM y HubSpot CRM

Razones para cambiar a Dynamics 365

customer support, Microsoft current relationship (Ms Suite)
Matthew R. Matthew R.
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña
Relación calidad-precio
2
Funciones
2
Facilidad de uso
1
Asistencia al cliente
1

2
Publicado el 9/3/2018

Unresponsive, unintuitive, bug-riddled

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Puntos a favor

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Puntos en contra

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Chris C. Chris C.
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
0
Funciones
4
Facilidad de uso
4
Asistencia al cliente
0

4
Publicado el 5/10/2021

Limited Functionality For ERP

Puntos a favor

We've used Dynamics for over 8 years as our main ERP. The reports and tracking it provides from an financial point of view is great and allows our leadership team to closely follow the company's business. We also use it on the production floor to maintain a workflow on customer's orders, inventory and shipping.

Puntos en contra

While we've adapted Dynamics to work for us on the floor, it has limited functionality to maintain and track inventory and production workflow. Microsoft has provided limited updates/help in adapting this software and we are now working on transitioning to another ERP software.

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