Keap


Logotipo de Keap

 

1075 reseñas (4/5)
 
Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences. Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts. The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more.  Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs.
 

Keap - Template editor
 
  • Keap - Template editor
    Template editor
  • Keap - Contact record
    Contact record
  • Keap - Campaigns
    Campaigns
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO)

1075 reseñas sobre Keap

 

Mindy I. Especialidad: Diseño gráfico Número de empleados:  Trabajador autónomo Número de empleados:  Trabajador autónomo

29/12/2020

29/12/2020

Fuente de la reseña: Capterra

Great for an all-in-one service

Traducir a español
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Puntos a favor

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Puntos en contra

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Bob G. Especialidad: Comercio minorista Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

16/8/2019

16/8/2019

Fuente de la reseña

I love Infusionsoft

Traducir a español
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Puntos a favor

Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers

Puntos en contra

Search options are limited
Onboarding costs are high

Traducir a español

Respuesta: Keap 29/8/2019

Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!

All the best,
Paige, Social Media Specialist at Keap

Suzanne D. Especialidad: Marketing y publicidad

24/5/2016

24/5/2016

Fuente de la reseña

Great for eCommerce... Unfortunately, our sites are not eCommerce

Traducir a español
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Asistencia

Puntos a favor

InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Puntos en contra

Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

Consejos útiles

InfusionSoft is definitely fit for eCommerce businesses as it has a lot of tools built around this. Unfortunately, we are not an eCommerce business so this was not applicable to us. In this case, we needed better CRM and sales pipeline capabilities based on a manual sales process involving phone sales. InfusionSoft is overpriced for how it fits our needs.

Jennifer A. Especialidad: Telecomunicaciones Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

18/2/2021

18/2/2021

Fuente de la reseña: Capterra

Keeps the truth simple

Traducir a español
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

Over all very satisfied. It does exactly what we need it to do for our company and for the clients.

Puntos a favor

The fact that we are able to view if a customer has gotten there email, when they got it, and if they opened it or not. It gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

Puntos en contra

I don't like that we have to change the password so often. I realize it is for safety reason it can sometimes be aggravating especially when in a hurry.

John A. Especialidad: Marketing y publicidad Número de empleados:  11-50 empleados Número de empleados:  11-50 empleados

7/7/2020

7/7/2020

Fuente de la reseña: Capterra

Infusionsoft not Keap

Traducir a español
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

Excellent, I am approaching 7 years using this software and am still happy with it.

Puntos a favor

I use the Infusionsoft product as opposed to the Keap product. I like the flexibility and robustness of the campaign builder.

Puntos en contra

It can be challenging to train others on the intricacies of the campaigns.