Oracle CRM On Demand


Logotipo de Oracle CRM On Demand

 

67 reseñas (4.5/5)
 

Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle CRM On Demand also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

 

Oracle CRM On Demand - Embedded Real-Time and Historical Analytics
 
  • Oracle CRM On Demand - Embedded Real-Time and Historical Analytics
    Embedded Real-Time and Historical Analytics
  • Oracle CRM On Demand - Integration with Outlook, Palm OS, IBM Lotus Notes
    Integration with Outlook, Palm OS, IBM Lotus Notes
  • Oracle CRM On Demand - Send Highly Personalized Email Campaigns
    Send Highly Personalized Email Campaigns
  • Oracle CRM On Demand - Spot Pipeline Problems Early
    Spot Pipeline Problems Early
  • Oracle CRM On Demand - Sales Intelligence Integrated With Google Maps, LinkedIn
    Sales Intelligence Integrated With Google Maps, LinkedIn
  • Oracle CRM On Demand - Superior Customer Service With Integrated Contact Center
    Superior Customer Service With Integrated Contact Center
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Mac OS, Navegador web (independiente de SO)

67 reseñas sobre Oracle CRM On Demand

 

Joely R. Especialidad: Externalización/deslocalización

23/6/2018

23/6/2018

Fuente de la reseña: Capterra

Used this tool to manage customer's profiles/info in several projects I managed.

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Puntos a favor

You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

Puntos en contra

The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

Eric S. Especialidad: Software informático Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

16/10/2016

16/10/2016

Fuente de la reseña: Capterra

President / Principal / Solution Architect

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I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Puntos a favor

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Puntos en contra

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Consejos útiles

It is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.

Tim B.

9/4/2018

9/4/2018

Fuente de la reseña: Capterra

A great CRM solution for a good price

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Puntos a favor

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Puntos en contra

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Kishan T. Especialidad: Software informático Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

4/4/2018

4/4/2018

Fuente de la reseña

Oracle CRM On Demand

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Puntos a favor

An insight of the customer habits.
Reliable system backed up by Oracle.
Great way to find answers quickly (time is money).
It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

Puntos en contra

Design of some elements could be improved (drop down menus, icons...)
It would be nice to be able to filter by part number instead of just by account or opportunity.
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
more integration between the CRMOD and our other reports/tools.

Felix F. Especialidad: Educación primaria/secundaria Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

9/5/2018

9/5/2018

Fuente de la reseña

The definitive solution to solve many business problems, is able to provide a broad vision of the business

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Puntos a favor

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Puntos en contra

Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.