FCS is a cloud-based software system that is suitable for roofing businesses of any size. The solution’s real-time processing allows data to be captured remotely on any device. Key features include customer relationship management (CRM), company record management, inspection documentation, invoicing and project tracking.
FCS helps roofing contractors to create a repeatable business model and manage communication with their customers. The built-in CRM module enables them to capture customer details using pre-built custom forms. The marketing and lead tracking features allow them to prioritize leads and schedule work orders accordingly.
FCR Roofing comes with a self-service client portal, that allows clients to submit their requirements, track work schedules and job progress, make payments and more. Users can download real-time inspection reports using pre-built reporting templates or can design their own templates with business branding for reporting.
Support is offered via phone and email.
Anthony M. Especialidad: Construcción
4/6/2015
4/6/2015
FCS has an easy to understand user interface, centralized location for all of our client's information, and a supportive staff that are constantly open to tweaks within the system. When we provide suggestions for improving the interface, FCS typically implements the suggestions in a very short time. Also, the ease of invoicing makes this such a desirable product. We have always had a great service department but with FCS we've created a self sustaining, well oiled machine.
The time card application is a bit jerky but we are slowly learning to use its features. There is no dedicated app located in Google Play or Apple's App store.
I feel if you have a service department or are trying to start one, FCS is a perfect company to begin with. I think at the very least, so sort of software for service techs to run in the field is key as it sets you apart from your competitors and it helps track and maintain a database of customers.
Rodger T. Especialidad: Construcción
22/11/2015
22/11/2015
I like the program and love the results though it would be nice to have some help for the problems in the program.
I want to be able to speak to someone about the day to day problems that I'm having with the system to try to better it.
Please make sure you have a good rep or you'll have to figure it out on your own.