ChiroTouch

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Puntos a favor

the intuitive nature of all basic functions, ease of use and organization

Puntos en contra

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

We were moving from an EHR that was not working well for the clinic.

Puntos a favor

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Puntos en contra

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Prior to switching to CT, I was looking at different EHRs out there; there are pros to others, but there are also cons. After a year of research, I ended up on CT because they had the support, it did what we needed, billing was easy and we were able to customize it.

It's been a few years and there are things I wished it had, but there are plugins that fill the gap and every software has gaps, but for the price you cannot beat it.

Puntos a favor

Flat rate pricing for unlimited providers, customer support (note that most customer support complaints are related to hardware or IT issues. I only call for software support, which is why I always get my answers).

I love the autocheckin, online paperwork, texting, notes, check out and the fair pricing.

Puntos en contra

Initially, there was no texting, but now there is and the online paperwork is a huge plus. We're a busy office with different types of providers and it works for everyone.

Again, Chirotouch’s strength is its sales, customer and tech support. They are the absolute best I have ever found, it’s just to bad the program does not live up to the same standard as outlined above. I give it overall average grade of a C. One of the strengths of chirotouch is that is owned by a large well invested company that want be going out of business anytime soon. This is very important for you to understand because every software program I began practice with 35 years ago has either gone out of business or has been sold off to another competitor who eventually killed it off (Much like Forte’ software killed DC Power Notes). You can not imagine the problems it can cause when your sold off. I believe chirotouch will be around for a long time and that is why I am sticking with them even though it does not totally meet my needs.

Puntos a favor

I have used a lot of software in my 36 years of private practice, and I must say that chirotouch support is the best in the industry. They are knowledgeable, efficient, friendly and polite folks who have always returned my phone calls and solved any kind of problem we have experienced with the software which has been infrequent considering the complexity of the program.

Puntos en contra

1) First and foremost, unlike most all medical software, it does not allow you to charge interest on personal monthly balances over 30, 60 or 90 days. In my office that is close to 2k a month. My previous chiropractic software (Inception) and almost all medical billing software allows you to set a monthly percentage on personal balances.

2) My previous record keeping software was DC Power Notes and I used it for 24 years. It was by far the best chiropractic software ever written with regards to ease of use and programming templates. I spent years looking for something comparable and it just does not exist. Chirotouch is fast and efficient, but is difficult to program. It’s does not auto change grammar and sentence structure, so everything looks cloned. Requires much longer to make a daily note than DC Power Notes. Insurance reviewers dislike the program.

3) Does not have a hard copy paper manual or text to use when refreshing memory when reprogramming or training staff.

4) Very time consuming training videos and offers limited hands on in person training.

5)It does not automatically produce radiographic reports , so you have to manually cut/paste Xray information into a Xray report. Insurance reviewers require a separate and independent Xray report.

6) It’s a paper hog because the soap note is in bullet format, so it uses 3-4x more paper than my previous program

7) Unless you have pointed fingers, you will need to use a computer digitizer pens.

Excellent

Puntos a favor

This program was a huge investment for us in 2004 back when you had fly the developer out and he personally installed it.

I guess when I think of ChiroTouch - I think of [SENSITIVE CONTENT HIDDEN] and the program he made.

I think of all the improvements it has had over the years and it's better than ever - they are constantly innovating.

This program took us from a tiny practice to one of the biggest in our state and is able to constantly evolve and improve.

I've never had anything less than stellar experiences with ChiroTouch.

Almost 20 years later - it has paid for itself with one office to two!

Puntos en contra

Updates sometimes are clunky but the payoff is huge to make our practice run smoother.