ChiroTouch

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Puntos a favor

the intuitive nature of all basic functions, ease of use and organization

Puntos en contra

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

We were moving from an EHR that was not working well for the clinic.

Puntos a favor

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Puntos en contra

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Have liked using it at office. Once we got used to it, it has helped make our office flow better.

Puntos a favor

ChiroTouch makes office communication easy and provides for quick documentation of work done while seeing individual patients

Puntos en contra

Can be difficult transition at beginning, seemed a little tedious a d frustrating learning all the new functions.

I have used this program for years and loved it until they merged with Chirotouch. In the last month, this program has cost me patients and money. I will explain below.
For the last month, they program has been operating very slowly and many of the features do not function at all that we use in our office daily. Their support line said they're "in crisis mode" and had to hire an outside company to try to fix it. It would be nice to have some sort of ETA and to have the other issues I had looked at, but at this time all resources are being utilized for trying to fix the major problems making the entire thing incredibly slow.

The main thing that bothers me about this software is that after you pay the upfront cost, they have a monthly service contract. It was expensive, which I was fine with and was assured it was a price for life thing. Well, the salesman wasn't quite right on that. They apparently bumped that up in July this year. So, just be aware, that they will likely be upping that on you from time to time after purchasing.
The biggest problem I have with this company is their complete inability to get their billing done correctly. Initially, I gave them my autopay info and a month later I got an email stating they didn't have it. So I resubmitted it and they gave me a confirmation email that I would be billed. Long story short, 14 months later, I get an email that my account is past due (I figured it was because my card had recently been stolen/reissued). Nope. They messed up somehow and now I've got a bill for all the months they didn't charge me. Now if it were my business where I messed up like that, I would have written it off. However, they don't see it that way.

Regarding the software, there are several pros and cons. I will lay them out below:
Pros:
It can be fast when it's working properly.
There are macro settings for just about everything you need
It's easy to customize forms
Cons:
There are way too many drop downs resulting in a lot of clicks
The cloud system is very laggy on the poor internet and even on the fast internet you sit and wait for it to respond a lot.
It has to update a lot.
When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them.

Billing is very clunky and slow with too many pages to navigate and have to wait to load (again make sure you have Comcast and the highest speed on a fast computer; it helps, but it still sucks)
Adding staff is a pain because you have to have them do it on their side
You're limited to 2 providers unless you want to pay more for each additional provider, which sucks if you want your massage therapists to be able to do SOAP notes etc.
My biggest complaint software wise is the number of drop downs. If you do any amount of orthopedic testing, it takes forever to enter the information/results. There is a drop down bar for each exam where you select the result, and then have several lines where you have to enter info. You can't reset it to a default negative and just change the positive ones, so it is a huge hassle, plus there are no macro's to put positive results (ie. where the pain was etc...)

Puntos a favor

It can be fast when its working properly.
There are macro settings for just about everything you need
Its easy to customize forms

Puntos en contra

There are way too many drop downs resulting in a lot of clicks
The cloud system is very laggy on poor internet and even on fast internet you sit and wait for it to respond a lot.
It has to update a lot.
When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them.
They increase their subscription rates

Consejos útiles

Stay away from chirotouch. Ironically, someone just messaged me on facebook about my other review and had the same billing issue too. They didn't bill them for over a year and a half and then also tacked on another 2k to transfer the license into a the other providers name because it was "set up incorrectly". Anyways, if you like headaches and financial pain, buy this, if you want to enjoy life, buy anything else but this!

Excellent. The support has been great - [SENSITIVE CONTENT HIDDEN] has gone above and beyond helping me.

Puntos a favor

A) The ability to configure the EHR to my exact specifications
B) Having the front desk, biller, and DC all working together seamlessly

Puntos en contra

The initial implementation was overwhelming due to how robust the program is. I reached out to the support staff, and [SENSITIVE CONTENT HIDDEN] has been instrumental in getting me up and running quickly and efficiently.