ChiroTouch

Puntos a favor

Initially, I was so impressed with the integration between daily notes, charges, and diagnoses that I help the company with demonstrations those early days. Our clinic services between 140 and 170 services per day and I'm happy to say that ChiroTouch is able to keep up with this Dement. I appreciate the regular updates and their response to provider feedback. Their multiple service packages make this EMR a no-brainer for a start-up practices or a multimillion dollar practice like ours. In this day and age of increased regulatory control and oversight it is absolutely ridiculous to me that some doctors are still paper charting their daily visits. They are setting themselves up for audits, post service reviews and possibly huge fines. It is my opinion that ChiroTouch does everything it possibly can to support me in maintaining strong compliance as well as privacy for the long- term security of our practice. I have the unique opportunity to know the principles of this company personally and I know that they have an ultimate higher purpose serving the chiropractic profession for many, many years to come. Thank you ChiroTouch, Dr. Kevin Polzin, Bellevue WA.

Puntos en contra

As with any large company customer service is a massive challenge. ChiroTouch remains innovative in staying up with the demands of their company utilizing technology to maximize customer service.

Puntos a favor

In any software package that is comprehensive I think that support and training are the keys to ongoing success. CT has a tremendous support staff and they are available online to help with questions and problems. In particular rep has come to the rescue of my office in times of front desk transitions by coming in at 6 am to help me to get back up to speed, to train new staff, and to help with a backlog of billing snarls such a transition can engender. She was always cheerful, detailed, patient, warm, ...and I do not think it an exaggeration to say she was instrumental to the health of my clinic at many times of transition and flux. Just knowing she is available with answers to back us up has given us a huge sense of security since the billing issues are always changing and evolving and she stays up on them. She knows the software inside and out and we consider her an essential part of our office team.
The software itself is comprehensive and has more functionality than I can describe. It allows the doctor to ipad notes on the fly..pull up reports that cover anything, handle EHR issues, and is moldable to the needs of many styles of practice. It is the Cadillac of software and was the best purchase I made when setting up my office. I have never regretted not going for a stripped down cheap software package. It really runs the whole office and if you are even considering a software company to incorporate into your practice this is the one to use.

Puntos en contra

Not to sound one sided...but I really have nothing that comes to mind. It seems they have talked to many DCs and have anticipated our needs before I do.

The people behind this product have the expertise and willingness to support a practice in . every single aspect of the business. I have been in business for a long time and have never had the pleasure of working with such a great knowledgeable, and supportive team. The software developers have designed the system for us the working doctors. This means that from the intake, to the input of soap notes and exams into ipads quickly on the go while in the treatment room, to the EHR aspects of practise this team is working for the success of the working doctor.
Now, I have never actually done the billing personally before as I have always had trained personnel to handle this. Recently I was left with a mess in the billing department and no clue as to how to untangle the snarled backlog, catch up to present day, and to get that department and the clinic finances back in working order. I reached out to Chirotouch support and they gave me Cheryl Davenport, who is the closest thing to an Angel for this profession I have come across. She systematically worked day in and day out with me to untangle the accounts, and bring this doctor up to speed in the accounts receivable and brought me from zero billing knowledge to the point I should have been in knowing the billing aspect of my own practice so that this will never happen again. She did this with humor, and patience and did it at 6:00 in the morning when I had time to dedicate to billing. Her patience and resolve to problem solve is unmatched. I have never found support that comes anywhere close to that provided by Chirotouch.
Chirotouch is truly the Rolls Royce of the Chiropractic Software world. The software you purchase for your office will either make your working world more functional, legally compliant, productive, and ease each day...or it won't. So, consider this software to be an investment in your future financial well being, but also a tool to make each day less stressful and more enjoyable with each action during the day.

Puntos a favor

This software is visually pleasing, intuitive, and comprehensive. The developers have brought the tedious soap notes to heel with ipad menus that really work.
With software I have used in the past I found myself wishing for this feature, or that feature, or wishing the developers had to actually use their own software as working doctors.
With Chirotouch I have not once come across something missing that they did not already think about. From the scheduling, to the billing, to the reports, to the legal compliance, they have thought of everything.

Puntos en contra

still thinking........

Consejos útiles

My advice is to not saddle yourself with inferior software. Buy the best so you do not regret it later.

I don't know that there were any specific benefits, other than we got a new software system when we left Healthsource last year. It allowed our office to continue operating. There are some things about it that I like better about it than HSWorx and there are things I miss about HSWorx. No software is going to have everything you want... Don't know how else to answer this question.

Puntos a favor

A lot of things are customizable to make it easy to use and generally you can find what you need easily. When you actually get to a person, they usually are very friendly and courteous. They try to help the best they can and ask others around them for assistance if they aren't sure. I don't think I've had to call about the same issue twice, which is a very good thing.

Puntos en contra

Reports are NOT customizable and generally do not fit what you need or give you way too much information that does not allow you to manipulate exported data easily without doing a lot of work to make it usable. I do not need contact information on all reports for example. Let me pick and choose what I want on the reports so that I can get what I need.

Also, the way that we can submit suggestions for future implementation is not very efficient. Some of the suggestions are a couple years old or already implemented... yet they are still there. Not to mention, if I have already viewed it before, I don't need to see it again. I do not have hours to just sit here reading the same suggestions over and over. Show new ones/unviewed ones first. Also, let everyone in the office post suggestions. I've tried to comment/make a new suggestion a few times and it came up as unauthorized.

When you call for customer service, the recording really need to be redone. It cuts off in the middle of sentences and when it tries to have someone call you back, it actually asks if your question has been answered. If my question has already been answered, why would I still be on hold or want a call back?

It is a solid piece of software. Stability is nice. Text message reminders service is second to none, and bulletproof. Great for marketing.

Puntos a favor

The software has robust space. We have over 15K patient files, including scans, notes, etc. and it never even hiccups.
Chirotouch is stable. We have never had it crash on us completely. Errors are normal with any software, and we get those on a regular basis, but you just re-check for whatever it asks for, and it will come right back without an issue.
Online functionality is nice. We can see/schedule patients right into our software from anywhere through a secure connection that isn't a VPN/Tunnel/etc. which is nice at a health fair.
Macros are customizable. This is a catch-22 that I will cover below, but it's nice that I can just easily drop text into a note with normals. I can have it say whatever I want and create options for use. Neat.
Multiple platforms are supported. We have computers that we use with this, as well as thin clients (think remote desktop environment), as well as iPads. We can deploy it nearly anywhere. We just a touchscreen monitor on a thin client to sign in with patient's phone number (unique ID we call it) and makes the office look and feel more "sleek" and upscale.
Support is great. We joint Chirotouch (CT) when support was sub-par, and since they started with more support, we have really seen an improvement in this.
MACRA/MIPS support is great as well, they spend their money on presentations so we know what we have to do or don't have to do. Nice to see.
Finally, ease of use is nice for new staff.

Puntos en contra

Insurance/Posting side of things needs some work. If you are using insurance, it can be a pain to work with postings. My insurance coordinator could be more specific, but she really liked our older software. Additionally patient balances are never correct because we would be waiting on a posting/check. Statements have to be all checked to ensure we are not "pre-billing" before we have an insurance check post. If you are seriously insurance-heavy, I would HIGHLY recommend shadowing a clinic who has CT that does a lot of insurance, so you can see the pros and cons of the "money" or insurance side of things. It does have issues.
Documentation/Notes for providers leave a bit to be desired. Our previous software had random text generation for the same information. In CT a C6 PRS will always stay the same, but our old software would change and say "C6 is found to be subluxed in a posterior position to the right" or "Today we found C6 malpositioned in a..." or "C6 was subluxated posterior" instead of the exact same. text. Additionally if you have multiple providers, it will not "SALT" notes from the provider that day, just only whoever is their "primary" provider. So if we co-treat patients, I have to manually copy notes. Just a little painful at times if we are busy.
Price is high, as is yearly updates/support This is a con, but also a pro as CT isn't going anywhere. Two of our other pieces of software were purchased by CT and then discontinued. This company is solid.