Sobre Prime Suite

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement. Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition. Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.
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Vídeo de Prime Suite
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precios de Prime Suite

Prime Suite no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Prime Suite está disponible a partir de USD 0.00.

Precio inicial:
USD 0.00
Detalles de precios:
Please contact Greenway Health for pricing details.
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Prime Suite

Evaluación de función

Relación calidad-precio
3.9
Funcionalidad
3.8
Facilidad de uso
3.9
Asistencia al cliente
3.9
5 opiniones sobre 208 Ver todas las opiniones
Usuario verificado
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 2/5/2019

We've Used Primesuite for 7 years!

Puntos a favor

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Puntos en contra

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

Vinnie H.
  • Sector: Práctica médica
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
3
Facilidad de uso
4
Asistencia al cliente
2

4
Publicado el 18/2/2020

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Puntos a favor

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Puntos en contra

Service and response times to issues. We still have open tickets from December in the middle of February.

Alternativas consideradas

athenaOne

Razones para cambiar a Prime Suite

We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena.
Richard B.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
2
Facilidad de uso
2
Asistencia al cliente
1

2
Publicado el 6/5/2022

Beware!

Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day.

Puntos a favor

Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Puntos en contra

There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

Paula E.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/2/2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Puntos a favor

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Puntos en contra

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

S G.
  • Sector: Práctica médica
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña
Relación calidad-precio
3
Funciones
4
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 22/11/2016

Primesuite for large groups

We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied with their EMR company, but it's the nature of the beast. I like the flexibility we have with the system and the ability to customize so many different features for all our individual locations that it allows them to still practice as individuals. That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities. On the clinical side, there are many different ways you can tailor a workflows for each user in the office from set up, templates, orders, filters, tasks, etc.... I feel it is extremely user friendly and you can customize the system to fully utilize your time and streamline documentation in order to focus more on the patient. HOWEVER, you have to put the work into building it for YOURSELF.
On the other hand, I have heard it's a lot tougher than some of the previous systems on the practice/ billing side- especially since we need to keep everything separated by location. The larger we get the slower the system is in sending out claims or harder to run reports. I have heard a good bit of complaints from the billing side. I feel the clinical side of this software is better than the practice side, but I also mostly work on the clinical side. For larger practices there are a number of areas that need improvement, but you will find that in most systems as well.

Puntos a favor

I like the flexibility and customization for the providers/ staff in order to accommodate the individual roles in the office. I also enjoy the patient portal and having patients log in and fill out their paperwork on line so it populates the chart. That saves a lot of data entry time. I also appreciate the webinars they send out and the training they have online to keep everyone updated with the changes. They also have a large conference once a year to focus on continued education and training within the systems. They have very knowledgeable resources working these events and allow you to bounce ideas off of them or speak with them face to face about what you are experiencing. They are always very friendly and helpful. You can schedule one on one time with management or with an expert in Primesuite. It's also one of the greatest networking experiences to speak with other practices on the same system as you. You can ask how they utilize the system or what they would recommend for workflows if you are struggling. I find that conference is well worth attending for anyone who is starting out on the system or who has been on it for years. One last thing would be the people that work there. Everyone you talk to in support is very helpful and pleasant to speak with. We'd be lost without a few specific people that we work with on a weekly or quarterly basis.

Puntos en contra

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get. The staff have to sort through all the providers to find their own physician's documents. This is something that affects larger groups the most. I have not personally seen a solution yet, however they might have something to fix this- but I will believe it when I see it. Also the reporting for the CBO is getting to be an issue and we don't know if it's because of our size, our servers, the product version we upgraded to, ISP, etc.....

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